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FXCM Transition FAQ

FXCM is exiting the US market and will sell its US-based forex accounts to GAIN Capital’s retail trading service, FOREX.com. The transfer of US-based accounts is scheduled to occur on February 24, 2017, after 5 PM ET. Clients based outside of the US will not be affected.

The FAQ below addresses some initial questions for NinjaTrader FXCM forex traders and we will continue to provide more updates as they become available.

What impact does the FXCM announcement have on my forex brokerage account with NinjaTrader?

Following the transfer, will my NinjaTrader license work with GAIN Capital/FOREX.com?

As a US-based FXCM account holder, what information will be transferred to GAIN Capital/FOREX.com?

How will I access my account with GAIN Capital/FOREX.com & what is the impact on my pricing?

What are my options if I do not want to transfer to GAIN Capital/FOREX.com?

I had a new forex brokerage account in process with NinjaTrader & FXCM. What is the status of that account?

What other forex brokers does NinjaTrader integrate with?

How can I contact GAIN Capital/FOREX.com’s support team with questions following the transfer of my account?

Following the transfer of my account to GAIN Capital/FOREX.com, will I be able to use the FOREXTrader platform in addition to NinjaTrader?