Replay using Data from IQ

[WillyT]

Client services, I've struggled with this feature for hours. I sent a request to platform support several days ago yet recieved no reply.

I've also watched the video many times, and read the text in the manual and have gone over and over, and yet over again the steps.

I have yet to get the feature to work properly. I have a i7 cpu with 32 gigs of ram, more than enough horsepower.

I'm hoping this feature isn't as poorly designed as it appears to be, both of my other platforms perform this process with ease, but with NT8, I want to pull out my gun and shoot the computer.

The system always freezes. I have rebooted, re-downloaded NT8, nothing works.

This is massively dissappointing.

The instruactions are simple enough, turn off all connections, go to historical data in the tools menu, go to "LOAD", select instrument and day, turn on playback connection, Playback Control pops up. Select the day, right click and select time and then the program freezes.

It seems as if the PLAYBACK Control lacks many features and is pretty elementary in it's robustness. Even with that it doesn't work AT ALL!

Please advise.

[sledge]

Are you selecting the historical option in replay?

[NinjaTrader_ChelseaB]

Hello WillyT,

The Replay will playback the data that has been downloaded.

Please include a screenshot of Historical Data window showing the data (the specific day and instrument) that you are trying to playback.

Then also include a screenshot of the Play controller so that we may see the date and time of the current position in playback.

Last include a screenshot of your chart showing Chart Trader so that we may see no bid and ask prices are being shown.

(If the date and time lines up, I would expect there to be data flowing)

https://youtu.be/CktTvESKo4w?list=PL3-s3qsUnfLRn04hfjEwcvUJSTB5vDBcC

To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.

Click here for instructions

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

Click here for detailed instruction

[WillyT]

I've tried it both ways, multiple time for hours on end. I gave up on NT8. It crashes on a regular basis, can't do replays. The software might have been awesome 5 years ago, but today both my MotiveWave and TOS platforms both smoke NT8. I wasted $1000, and by the way, Phillips never sent me the rebate money that was the promotion when I bought it. I feel like why should I have to continually ask for what is owed me? NT8 is a vastly over rated software program...

[WillyT]

I guess you guys don't answer emails anymore eh? Not impressed with NT8 in the least, nor with the service. Both my TOS platform and MotiveWave walk circles around NT8. The only drawback with TOS is they don't offer day trading margins, but MotiveWave has a plethora of brokers not chomping to work with them. I now know I wasted $1000 on the NT8 platform, it's quite clunky to be honest and features that traders really use, like playback are worthless. I spend a lot of time putting together a second email on this issue, I sent it yesterday and asked that a NT tech log in to my computer. I've watched the video countless times. I have state of the art equipment, and I used to own a small software firm, I can follow instructions. But for the ump-teenth time, I'll repeat the painful process of trying to do a market replay and send you the asked for docs, since you platform support department is too lazy, or probably to stressed with the software to respond... I'll do it later tonight, I don't want to get pissed off right now....

[NinjaTrader_ChelseaB]

Hello WillyT,

Please send an email to platformsupport [at] ninjatrader [dot] com for further assistance using the Playback feature.

In the email please include a link to this forum thread.

[WillyT]

Your ever changing protocals for client service are a bit ridiculous!

I'm migrating back to MotiveWave, getting set up with another broker to link up to MotiveWave, their platform works well, their playback feature is state of the art versus a clunker featured on NT8.

I wonder why you have an email for platform support, but don't respond to it? I also wonder why I get a message after a week, telling me to send them another email with a link that references the Support Forum, when nothing has been accomplished on the forum, other than making me feel like a monkey playing basketball with circus clowns?

Are we allowed to sell our Lifetime License? Thanks, Will Chase

[NinjaTrader_ChelseaB]

Hello WillyT,

I was able to locate an email that is possibly from you (though this is not associated with your forum username, the actual name and issue appears similiar) received on July 20th to which we have replied on July 20th and are waiting for a response from you.

I have attempted to call the number from that email today to see if I may assist you over the phone but I was not able to reach anyone and have left a voicemail.

I will have a member of our sales department follow up with you with information about the license key.

[NinjaTrader_PatrickG]

WillyT, NinjaTrader license keys cannot be sold or bartered. This is stated in our Terms Of Service Agreement which is presented during the NinjaTrader installation process and available online at http://ninjatrader.com/PDF/TermsOfServiceAgreement.pdf.

If you have further questions regarding your license key, please write into PlatformSupport[AT]NinjaTrader[DOT]com.

[WillyT]

Chelsea, I got both of your emails this afternoon and I have responded. If there is a problem with communications it's 100% on your end. I've never had an issue with recieving emails in the past. What is amazing or not, when I was signing up and had a few questions, the email responses were rapid response. Maybe it's purely a coincidence but since I paid for the platform, the service has been quite lackluster if at all. All the email addresses from NT are in my contact list. And yes I've double checked my spam folder, I never recieved a reply from your service department on the "RePlay" issue.

[NinjaTrader_ChelseaB]

Hello WillyT,

I've gotten your reply and closed the ticket as you are not requesting assistance.

If you are receiving our emails then there isn't an issue.

I have included the email that was sent in reply July 20th after our support office had closed with my follow up email.