price stuck in last bar

[yamato]

Hello,

I have this problem: NT7 draws price into one bar, regardless of timeframe, only one bar is drawn. I have to reload historical data to get proper chart in selected timeframe, but after reload, again only last bar shows current price, and there are no further bars

[NinjaTrader_ChristopherJ]

Hello Yamato,

Thank you for your post.

Please use the steps I have provided below to delete your historical data:

• Disconnect
• Tools
• Historical Data Manager
• Edit tab
• Select the instrument-->Right mouse click-->Delete
• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Open the cache folder
• Select all files-->Right mouse click-->Delete
• Open NinjaTrader
• Connect
• Open a new chart

Please let me know if the issue persists after this procedure.

[yamato]

hello Christopher,

it didn't work. My last 2min bar without reload is 20:16

[NinjaTrader_ChristopherJ]

This may be due to the Session Template you have applied. Please right mouse click within your chart-->Data Series-->Session Template-->Set to either "Default 24/5" or "Default 24/7"--> Click Ok.


If the issue persists please answer the following questions so I may further assist:

• What version of NinjaTrader do you currently have installed which can be found under Help-->About.
• What data provider are you connecting to within NinjaTrader?
• Are you showing as connected in the lower left hand corner of the Control Center?
• Are you receiving data within the Orders tab of the Control Center?
• Are there any error messages in the Log tab of the Control Center?
• What time interval chart are you attempting to open?
• When you right mouse click within your chart are you able to Reload historical data or is the option grayed out?
• What instrument and expiry month are you attempting to load?

[yamato]

my ninjatrader currently refuses to start (there are error notifications), so I'll tell you what I know:
It's NT7
zenfire
yes
yes
I don't know
2min (the same problem with 10min, I use two timeframes)
no gray out, I can reload data
NQ 06-11

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[Santi]

Did you find a solution? I have a costumer with the same problem.

Thanks! ;-)

[NinjaTrader_ChristopherJ]

If you client is running Windows XP this may be due to Daylight Savings. A new patch is released each year by Microsoft to address this issue. The current patch for 2011 is available here:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4F502DD0-A8E7-445C-B986-A22AB7DD58C2

Please let me know if the issue persists after this procedure.

[KPHENG]

Hello Yamato,

Thank you for your post.

Please use the steps I have provided below to delete your historical data:

• Disconnect
• Tools
• Historical Data Manager
• Edit tab
• Select the instrument-->Right mouse click-->Delete
• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Open the cache folder
• Select all files-->Right mouse click-->Delete
• Open NinjaTrader
• Connect
• Open a new chart

Please let me know if the issue persists after this procedure.

Hello Chris,

Good day to you! I have performed the same in the suggested steps but problem (price stuck at last bar persists)

Can I send you the "trace" and "log" files to your email?

Look forward to hearing from you.

Thank you!

Best Wishes,
Kang

[NinjaTrader_Jason]

Hello Kang,

Please see my response to the email you sent to platform support.

[KPHENG]

Hello Kang,

Please see my response to the email you sent to platform support.

Hello Jason,

Thank you very much! I replied to your email =)

Thanks and Cheers,
Kang