Can not cancel order on Sim Account

[MakesTrades23]

I can't seem to cancel an order on my Sim account.

It was placed on 10/30/2016 and I can't cancel it by x'ng it on chart trader or the control panel. I'm not sure what I'm missing or doing wrong.


Any help would be appreciated, thanks,

Ryan

[NinjaTrader_KennethD]

Hello,

Thank you for your post. You will need to reset the sim101 account.

To reset the sim101 account please go to Tools--> Options--> Simulator--> and click Reset

[chirps]

I am having this problem also. Resetting the simulator only works for the next order or two, then the problem comes back.I am trading market replay in my funded account, in case that matters. It happens every time I use chart trader. I can place one or two orders, but then I will be unable to cancel them again. I've tried disconnecting and reconnecting Market replay, and that works temporarily, but the problem always comes back within the next few trades.

[NinjaTrader_Jason]

Hello chirps,

Can you please send me the log and trace files so I can investigate. Log and trace files can be found at the following locations.

Windows start menu-->Documents-->NinjaTrader 7-->log

Windows start menu-->Documents-->NinjaTrader 7-->trace

Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason, http://ninjatrader.com/support/forum...ad.php?t=92766' in the subject field.