tried to upgrade, failed, now can't open

[sesplin]

Tried to upgrade to 8.0.4 twice last night. it failed twice. Now I can't open the platform at all.

Please help

[NinjaTrader_RileyS]

sesplin, thank you for your post!

Please write into platformsupport[at]ninjatrader[dot]com with your log and trace files so that we may investigate this further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments in an email from the above address
In the body of the email, please write "ATTN Riley" with the following link:

http://ninjatrader.com/support/forum/showthread.php?t=96419

[sesplin]

I can't even open up the nt8 now. not sure how to send otherwise. suggestions?

[NinjaTrader_RileyS]

sesplin, thank you for writing back.

My last post gave instructions of how to manually attach the diagnostic files through your email client and not NinjaTrader 8.

If further clarification is needed, please let me know.

[sesplin]

Hi,

It would go through install and you could see the progress bar moving forward then backward. It said rolling back. It said it failed to load, can't remember the rest.

I use Win 10

[RJay]

Hi,

It would go through install and you could see the progress bar moving forward then backward. It said rolling back. It said it failed to load, can't remember the rest.

I use Win 10

I have reported this problem to NT support weeks ago when my upgrade to 8.3 failed.

The upgrade to 8.4 failed as well. Here is how I got through it.


I had this problem on Windows 7 operating system.

Go to your windows control panel window and open the programs and features icon.

Right click on Ninjatrader 8 listing and select repair.

This will restore the prior version of NT8.

After Ninjatrader 8 is operational,

To get the upgrade to install, I right clicked Ninjatrader 8 icon in Programs and Features listing and selected delete.

After deletion is complete, run the Ninjatrader 8.4 install program to get to that version.

Make sure the install program downloaded is located on the same computer.

[NinjaTrader_RileyS]

RJay, thanks for the assistance!

sesplin,

After reviewing the log and trace files, your platform is still on 8.0.2. As advised by RJay, if NinjaTrader 8.0.2 doesn't repair, see about uninstalling NinjaTrader 8 and then reinstalling the newest version.

Please let me know if you're unable to uninstall.

[sesplin]

I have a back up, can I use it to reinstall all my charts once I have upgraded to 8.0.4?

[NinjaTrader_RileyS]

sesplin, thanks for posting back.

Unfortunately, backups from 8.0.2 aren't functionally on any newer versions, however, if you uninstalled and reinstall, your settings. workspaces, add-ons etc. should still be available unless you deleted the NinjaTrader 8 folder in the Documents. The NinjaTrader 8 folder in the Documents is a settings folder.