Historical Data Help

[berringer]

I'm looking for the daily High and Low under Historical Data, Instrument under Day. What I encounter is inconsistency.

Some of the instruments give me the Daily High and Low, others only a few days, other lag a few days behind, even if I go back to the expire instrument. Some Instrument data don't provide the Day Data at all, only the Ticks and Minutes.

Is there something that need to be turn on to acquire all the data correctly.

[NinjaTrader_JustinS]

Hello,

Thank you for writing in.

Who are you connecting to for your data feed?

What instruments are mainly affected?

If you check the log section of the Control Center are there any errors pertaining to your data?

What happens if you right click within a chart and select 'Reload all historical data'?

I look forward to your reply.

[berringer]

A. Who are you connecting to for your data feed?

Data Feed, Free Direct Edition Platform - Ninjatrader Market Data Access/

B. What instruments are mainly affected? - Exchange ES, NQ, 6E Only

1. ES 06-17 E-mini NASDAQ 100 Futures

2. 6E 06-17 Euro FX Futures and

3. NQ 06-17 E-mini NASDAQ 100

C. If you check the log section of the Control Center are there any errors pertaining to your data? Negative, no errors.


D. What happens if you right click within a chart and select 'Reload all historical data'? The Charts are refresh, no issues at all.

[NinjaTrader_JustinS]

Hello,

Thank you for your reply.

I would like to look into the possibility that something could be affecting the downloaded data.

Please write in to [email protected] with a copy of your log and trace files so we may assist further. Additionally, please reference the forum page URL to ensure your ticket is linked.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.