Go Back   NinjaTrader Support Forum > Suggestions and Feedback > Suggestions And Feedback

Suggestions And Feedback New feature suggestions and feedback.

Reply
 
Thread Tools Display Modes
Old 02-05-2010, 07:40 AM   #1
wowzers
Member
 
Join Date: May 2009
Posts: 55
Thanks: 0
Thanked 0 times in 0 posts
Default Support?????

Is there any way I can get someone on either a phone or instant messaging online from Ninjatrader support???

I have been trying to get assistance with your email reply system but it is not very effecient having to wait for a reply than replying back a question to have to wait a while for a reply. Is there any way where I can directly communicate with your support???

Do you guys not have a customer support number?
Or at least IM??

Thanks
wowzers is offline  
Reply With Quote
Old 02-05-2010, 08:47 AM   #2
NinjaTrader_Jason
NinjaTrader Customer Service
 
NinjaTrader_Jason's Avatar
 
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 14,709
Thanks: 227
Thanked 973 times in 945 posts
Default

Hello wowzers,

Unfortunately we don't have an inbound phone support number or instant messaging service; almost all inquiries are handled by email.

This support model has proven itself over and over again in the last 4 years and has become one of the industry's leaders with responses literally within minutes.

However, if we can't solve an issue within a few emails, we will schedule a call and offer remote assistance. This way we can keep subscription costs at the low rate they currently are.
NinjaTrader_Jason is offline  
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Forex support theiliad2000x Platform Technical Support 1 07-08-2009 02:41 AM
About the support I've received HelloHello Platform Technical Support 1 09-14-2007 10:13 PM
Support for Currenex rally Suggestions And Feedback 1 08-02-2007 11:10 PM
Histogram support scjohn General Development 1 05-14-2007 12:41 PM
support jplevandowski Platform Technical Support 6 12-30-2005 02:55 AM


All times are GMT -6. The time now is 04:05 PM.

Futures, foreign currency and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. View Full Risk Disclosure.

CFTC Rules 4.41 - Hypothetical or Simulated performance results have certain limitations, unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, such as lack of liquidity. Simulated trading programs in general are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.

This website is hosted and operated by NinjaTrader, LLC (“NT”), a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform. NT is an affiliated company to NinjaTrader Brokerage (“NTB”), which is a NFA registered introducing broker (NFA #0339976) providing brokerage services to traders of futures and foreign exchange products. This website is intended for educational and informational purposes only and should not be viewed as a solicitation or recommendation of any product, service or trading strategy. No offer or solicitation to buy or sell securities, securities derivative or futures products of any kind, or any type of trading or investment advice, recommendation or strategy, is made, given, or in any manner endorsed by any NT affiliate and the information made available on this Web site is not an offer or solicitation of any kind. Specific questions related to a brokerage account should be sent to your broker directly. The content and opinions expressed on this website are those of the authors and do not necessarily reflect the official policy or position of NT or any of its affiliates. 

Vendors along with their websites, products and services, collectively referred to as (“Vendor Content”), are independent persons or companies that are in no manner affiliated with NT or any if its affiliates. NT or any of its affiliates are not responsible for, do not approve, recommend or endorse any Vendor Content referenced on this website and it’s your sole responsibility to evaluate Vendor Content. Please be aware that any performance information provided by a vendor should be considered hypothetical and must contain the disclosures required by NFA Rule 2-29(c). If you are interested in learning more about, or investigating the quality of, any such Vendor Content you must contact the vendor, provider or seller of such Vendor Content. No person employed by, or associated with, NT or any of its affiliates is authorized to provide any information about any such Vendor Content. Visit the CFTC resources for education regarding the industry and signs of fraud.