Problems downloading Ninja

SeanSnax · 12-20-2011, 08:24 AM

Hi,
I have attached a 2 snapshots of errors while downloading Ninja 7.0.1000.7
Also I have disabled my firewall. Any suggestions,
Thanks.
Sean

NinjaTrader_Cameron · 12-20-2011, 08:32 AM

Hello Sean,

Thank you for your note.

You may need to open NinjaTrader related IPs and Ports through your router or ISP.
The following link has more information on what IPs and Ports NinjaTrader uses.
http://www.ninjatrader.com/support/f...02&postcount=2

Before downloading, please clear your temporary internet files and cache.
From Internet Explorer -> Tools -> Internet Options

Under the General tab 'Browsing History' section -> Delete -> check Temporary Internet Files -> Delete

SeanSnax · 12-20-2011, 09:09 AM

Hi,
Thanks for the prompt reply, as it happens the PC was logged on as guest and this blocked the Ninja from downloading.....

Regards,
Sean.

NinjaTrader_Cameron · 12-20-2011, 09:12 AM

Sean,

Thanks for the update, and glad to hear you were able to resolve the issue.

Let me know if you have any further questions.

12-20-2011, 08:32 AM	#2
NinjaTrader_Cameron NinjaTrader Customer Service Join Date: Aug 2010 Location: Denver, CO Posts: 956 Thanks: 52 Thanked 85 times in 82 posts	Hello Sean, Thank you for your note. You may need to open NinjaTrader related IPs and Ports through your router or ISP. The following link has more information on what IPs and Ports NinjaTrader uses. http://www.ninjatrader.com/support/f...02&postcount=2 Before downloading, please clear your temporary internet files and cache. From Internet Explorer -> Tools -> Internet Options Under the General tab 'Browsing History' section -> Delete -> check Temporary Internet Files -> Delete Cameron NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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12-20-2011, 09:09 AM	#3
SeanSnax Junior Member Join Date: Jul 2011 Posts: 21 Thanks: 0 Thanked 0 times in 0 posts	Guest issue Hi, Thanks for the prompt reply, as it happens the PC was logged on as guest and this blocked the Ninja from downloading..... Regards, Sean.
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12-20-2011, 09:12 AM	#4
NinjaTrader_Cameron NinjaTrader Customer Service Join Date: Aug 2010 Location: Denver, CO Posts: 956 Thanks: 52 Thanked 85 times in 82 posts	Sean, Thanks for the update, and glad to hear you were able to resolve the issue. Let me know if you have any further questions. Cameron NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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