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| Installation and Licensing Support for installation and licensing of NinjaTrader. |
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#1 |
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Member
Join Date: Aug 2011
Posts: 45
Thanks: 11
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Hello. I regularly back up my NT settings (everything including the NT scripts) on to a USB stick in case my PC develops a problems and I have to use another PC or laptop. That situation just occurred and I basically ended up losing all the data on my hard drive. I just tried to restore my backed up NT settings on my laptop and it would appear everything was successfully installed except my scripts, came up with the following message "NinjaScripts files can't be restored, since they would corrupt your installation"
I am quite unhappy as now I have lost all my NT Scripts that I have worked so hard to code. I thought that was the purpose of the back-up! |
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#2 |
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NinjaTrader Customer Service
Join Date: Sep 2009
Location: Denver, CO
Posts: 8,117
Thanks: 249
Thanked 418 times in 415 posts
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Hello rabcnesbit,
This can be common when moving a backup from PC to PC if you ever use custom assemblies. The references to these assemblies will use a hard coded directory path for your user directory (My Documents) and this is often not the same one pc compared to another. The backup won't restore these files as it would lead to compile errors. We understand this is not an ideal scenario for backups and are looking into possible changes in this. All your NinjaScript files are still in tact (the backup file is actually just a standard .zip archive). We'd be happy to work with you over remote assistance to help recover these items for you. To arrange this, please send a note to support 'at' ninjatrader 'dot' com. Include your phone number, a good time to reach you, and a link to this thread.
Ryan M
NinjaTrader Customer Service |
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