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Connecting Support for establishing connections to your broker or market data service provider.

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Old 04-28-2012, 01:11 PM   #1
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Default no connection to gain API


the forex help desk tells me that I already have a ninjatrader compatible "demo account". They told me that username is benwincky@hotmail.com. they even gave me the password. I understand by now the connection wizard.

connect to "gain"
use ninjatrader servers
select demo
enter the password

I get the message "can not connect to gain API. It looks like we haven't been introduced wrong password and/or username

Thanks for your help
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Old 04-28-2012, 04:17 PM   #2
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Could you possibly send us a support request to support at ninjatrader dot com? We may need some private information to help you resolve your issue.
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