Getting fills outside bid/ask

[Jabbar]

I attached a screenshot to show you exactly what I'm talking about. I have no clue what causes the issue. They seem to be completely random. At least it's always a winner though

Thanks

[NinjaTrader_ChelseaB]

Hello Jabbar,

Are these manual trades or trades made by a NinjaScript Strategy?

If manual trades, was the chart reloaded after the trade was made?

If made by a strategy, were these trades made in real-time or historically?

If made historically, what is the fill type selected in the strategy parameters?

[Jabbar]

Hi,
They're live and manual trades, was using ATM strategy. Come to think of it, I did move my profit target if that helps.

[NinjaTrader_ChelseaB]

Hello Jabbar,

The most common reason for manually placed trades appearing outside of the bar when placing live orders, is due to the PC Clock not being in sync with internet time.

Is your PC Clock in sync with internet time to the second?

Compare your PC Clock with https://www.time.gov/

If you are not in sync:

• Shutdown NinjaTrader *important
• Windows 10
  • Navigate to the Windows Control Panel
  • Select Clock and Region -> then click 'Set the time and date'
    (Or click 'Date and Time' if this is visible)
  • Click on Internet Time tab
  • In the Server: drop-down select time.nist.gov
  • Click Update
• Windows 11
  • Open Settings
  • Click on Time & language.
  • Click the Date & time page on the right side.
  • Under the “Additional settings” section, click the Sync now button.
• If the message that appears says 'successful', your PC clock should now be updated
  If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)
• Restart NinjaTrader
• Connect to a data feed
• Reload All Historical Data *important
  • Click tools -> Historical Data
  • Right-click Historical -> select Delete
  • https://ninjatrader.com/support/help...HistoricalData

Below are a few links to 3rd party educational sites with steps to synchronize with internet time.

Windows 7 - http://mintywhite.com/windows-7/7mai...t-time-how-to/

Windows 10 - https://www.windowscentral.com/how-m...ers-windows-10
- http://www.windows10update.com/2015/...t-time-server/

Windows 11 - https://pureinfotech.com/fix-clock-out-sync-windows-11/

After syncing the PC clock and Reloading All Historical Data, please let me know if this has not resolved the issue with any new orders.

[Jabbar]

Ok, got it updated. Thanks

[Jabbar]

So after I updated the clock yesterday it seemed fine. Today it did it again.Uploaded a pic.

[NinjaTrader_ChelseaB]

Hi Jabbar,

Thanks for taking that step and syncing the clock.

I'd like to investigate your log and trace files.

Please send an email to platformsupport [at] ninjatrader [dot] com.
In the email please include this forum link.