Hello,
I just signed up for Kinetick service as of last Friday and I'm having some problems when it comes to updating data on the VIX or other volatility indexes. I have the symbol mapped correctly for Kinetick with the VIX.XO for the VIX index.
My problem seems to be the VIX updating and charting correctly. Whenever I open NinjaTrader and connect to Kinetick the VIX chart backfills and begins to chart. I have noticed 2 things. 1) that the data very rarely seems to update and 2) that NinjaTrader does not print ANY new bars on the chart.
Whatever time I opened NinjaTrader and started the VIX chart THAT specific bar is the only one to update when the VIX data does update, and the chart never moves past that initial bar, but when there is a price update be it 5 mins or an hour later, NinjaTrader still only updates that initial bar when it was loaded.
For example: If I loaded up NinjaTrader at 1:17pm, the chart for the VIX will backfill up until 1:17pm on the chart - that's fine. However every new price update that does come in as NinjaTrader is running, even if it is at 3:30pm, the bar that will update when that new last price comes in will be the 1:17pm bar. The chart never moves past that initial most recent bar until about 15-45 mins later when it somehow starts printing chart bars again, except these chart bars' times are off by the 15-45 mins where the chart was not printing.
When I was connected to Esignal data connection I never had a problem with the VIX not updating in real time or the chart reporting like it is now while connected to Kinetick. I definitely need some assistance with this.
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