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Error when connecting to MB Trading

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    Error when connecting to MB Trading

    I get the following error when connecting to MB Trading Demo connection.

    When I shut down NT I have a few charts open when I open and connect to MB Trading Demo connection this is what I get (attached). I get more than one of them

    Thanks,
    Erik
    Attached Files

    #2
    Erik, please ensure you're on NinjaTrader 6.5.1000.11 and MBT Navigator 11.2.0.2 - http://www.ninjatrader.com/webnew/support_MB.htm

    On top of that, please contact us with your 'Trace and Log' files using the Help > Mail to Support feature - thanks!
    BertrandNinjaTrader Customer Service

    Comment


      #3
      I am running the right version see attached picture.

      I get over a dozen of those popups and cannot close them can I just get the log/trace file off of the hard drive and email it to you? If so what is the email to send the log to?

      thanks,
      Erik
      Attached Files

      Comment


        #4
        Erik, please direct the files to support at ninjatrader dot com ( if they are bigger than 3 MB in sum, please zip them or use a service like YouSendIt )

        You can find them located here -

        Logs - MyDocuments > NinjaTrader 6.5 > Log
        Trace - MyDocuments > NinjaTrader 6.5 > Trace

        Please send us the files from today.
        BertrandNinjaTrader Customer Service

        Comment


          #5
          Hi !
          there is a new version: 11.3.0.4

          It's supported? Can we change the version?

          Thank you !!


          Originally posted by NinjaTrader_Bertrand View Post
          Erik, please ensure you're on NinjaTrader 6.5.1000.11 and MBT Navigator 11.2.0.2 - http://www.ninjatrader.com/webnew/support_MB.htm

          (...)

          Comment


            #6
            Jonas, this will be supported with the next NinjaTrader update, for 6.5.1000.11 please continue using MBT Navigator 11.2.0.2
            BertrandNinjaTrader Customer Service

            Comment


              #7
              Hi !
              It's supported in this new version 6.5.1000.12 ? (I don't see it in the release notes).

              Thank you !

              Comment


                #8
                You're correct, however it's reflected in the MBT connection guide - http://www.ninjatrader.com/webnew/support_MB.htm
                BertrandNinjaTrader Customer Service

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