Historical error ninjatrader

[julifro]

Good. Yesterday I did not open the ninjatrader. Yesterday from 12:30 pm I have a continuous line in fgbl09-17 and I do not load historical. Anyone else with this problem? Ninja7 ver .34 Last tws.
Ninjatrader connects well with last version tws

[NinjaTrader_PatrickH]

Hello julifro,

Thank you for your post.

Can you provide a screenshot of this on your chart?

To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.

Click here for instructions: http://windows.microsoft.com/en-us/w...#1TC=windows-8

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

Click here for detailed instruction: http://take-a-screenshot.org/

I look forward to your response.

[julifro]

I used until yesterday the version of tws recommended by ninjatrader without problems. Today I had this problem. With the last tws the problem continues.
Thank you

[NinjaTrader_PatrickH]

Hello julifro,

Thank you for your patience.

Please go to Tools > Options > Data > Merge Policy, if this is not set to Merge Back Adjusted then please set it and select OK.
Please then right click on the chart > select Reload All Historical Data.

For information on Merge Policies please visit the following link: http://ninjatrader.com/support/helpG...rical_data.htm

If this does not correct the very large gap in the chart prices please let me know.

[julifro]

thanks for your reply.
I followed your instructions. The problem continues.
It happens with the future of the bund fgbl 09-17
The future of the Dax Fdax 08-17 gives good history.
The tws own graphic if it shows the history normally
Last version tws. 960 does not work on my pc.
thank you very much

[julifro]

I have solved the problem: Options / data / Reset Instruments