Why is real account not loading?

Grantx

Senior Member

Join Date: Jan 2017

Posts: 166
#1

Why is real account not loading?

03-23-2017, 02:29 AM

I have updated to the new version, and restarted my computer, now my live account is not loading up. From the chart trader I can only select sim101. prior to the restart, I had both options in the drop down list.

What is going on now? This software is getting exhausting, I spend so much time troubleshooting...
Tags: None
Grantx

Senior Member

Join Date: Jan 2017

Posts: 166
#2

03-23-2017, 03:13 AM

Dont worry about this request, I worked it out. After the restart it loaded a demo license key. Why? I have no idea but there it is.
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NinjaTrader_PatrickG

NinjaTrader Customer Service

Join Date: Jan 2015

Posts: 6439
#3

03-23-2017, 06:09 AM

There are several reasons this could occur, however, it would be impossible for me to accurately answer you without more detail from your log and trace files. I believe you also wrote in to us via email with this issue. If you'd like to investigate further, please reply to that email.
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