In how many other company forums can you have such responsive support?
While I'd be the last person to complain about having a member of the executive team personally responding to, and acknowledging my feature requests, the standard response of "Thanks for your suggestion. We'll add it to the list of future considerations." leaves something to be desired in my opinion.
As the platform inevitably grows by leaps and bounds, I believe its important to have a transparent and scalable system for feature request submission, tracking and management.
-What list?
-Where is this list?
-How many others have already requested something similar?
-Where on this ethereal "list" does my feature request stand?
- etc.
Does the executive team believe the current system is the most effective way the NinjaTrader user base can help prioritize feature requests for the development team, and the development teams "list" be most in coherence with needs and wishes of the users?
After seeing the Interactive Brokers feature request poll, I don't think I've ever seen a better example of a feature request management system. All from a broker who's customer service is not widely considered to be one of their strong points...
I'm left wondering, is a more transparent feature request system currently "on the list of future considerations."?
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