start time error???

[Tasuki]

Please see attached. What on earth does this error message mean? Looks like I'm getting this on most of my charts--any time I try to change anything, I get this bizarre error message. So, it's a global issue, not related to one chart or one contract. What's going on and how do I fix it?
Tasuki

[NinjaTrader_EricB]

Hello Tasuki,

Thank you for your post,

Is this error only coming up when opening drawing object menus?

If you go to the Data Tab of the Fibonacci, what is the Start Date set to?

Also, what Session Template is in use on the chart? To check, right click on the chart > Data Series > Session Template.

We look forward to assisting further.

[Tasuki]

Hello Tasuki,

Thank you for your post,

Is this error only coming up when opening drawing object menus?

If you go to the Data Tab of the Fibonacci, what is the Start Date set to?

Also, what Session Template is in use on the chart? To check, right click on the chart > Data Series > Session Template.

We look forward to assisting further.

Hi Eric,
See 2 attached files. I'm not sure why you're asking about the Data Tab of a Fibonacci, because this isn't a Fib, it's a modified Schiff pitchfork, right?
Interestingly, when I created a Fib retracement just now, there is something called a "start time", but there's no "start time" in the data tab of a pitchfork---pitchforks have "anchor times" but not "start times" in their data tabs, but curiously, Fibs DO have "start times". So, has the program mistaken my pitchfork for a Fib, all of a sudden? (extremely unlikely, it would seem to me).
This problem continues to be a major pain in the neck, since it prevents me from modifying any of the many charts I've created.
You asked about session template---just using "instrument settings" as I always do---and have never had this problem before.
Please help me fix this!
Thanks,
Tasuki

[NinjaTrader_EricB]

Thank you for your reply,

Sorry for the oversight, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

[Tasuki]

OK, log and trace files sent. Please follow up and help me figure this out!
Thanks,
Tasuki