Opening Chart crashes NinjaTrader

[jrowenjr]

For some reason, everytime I open a chart, it crashes NinjaTrader. Everything was working fine during the trading day. I did install the latest version of NinjaTrader. Went back to the previous version just in case - doesn't matter - still crashes when I open a new chart.

I only trade the Russell Emini. It's the only chart that crashes NT. I can open charts with other instruments.

[NinjaTrader_Dierk]

- please double check that you are on 6.0.1000.2
- try Tools->Options->Misc->Repair DB
- do you experience the crash (a) as you are connected are (b) even as you are disconnected
- if (a): please try to reproduce while disconnected
- if (b): please send zipped DB to "dierk AT ninjatrader DOT com" by Help->Mail to support and refer to this post. Please send me a screenshot of your chart settings dialog as well (so I could see how you open the chart).

Thanks

[jrowenjr]

Got it working

I uninstalled through the Control Panel, deleted all NT installs, deleted Internet Temp Files then reinstalled and my charts are now working. Not sure what might have made the difference.

[NinjaTrader_Dierk]

Great, thanks for the feedback.

[Yemmy]

NinjaTrader Application Has Stopped Working

NinjaTrader 7 has been working fine for over 4 weeks all of a sudden it is always crashing whenever I launch it. I have uninstalled and reinstalled also restarted my computer and it is still giving me issues. Please advice. I have include an attachment for you to see the message I'm getting

[NinjaTrader_ChristopherD]

Hello Yemmy,

Can you please send an email to our platform support team with your log & trace files so we can further troublehsoot this item? You can send a new support email to platformsupport[AT]ninjatrader[DOT]com.

Please follow the steps below to manually attach your log and trace files to your support email so that we can investigate this matter further:

• Open your NinjaTrader folder under Documents
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder
• Send the 2 compressed folders as attachments to this email
• Once complete, you can delete these compressed folders

We look forward to assisting you.

[Yemmy]

Sent Thanks