Troubles with connecting to Continuum

[matuskak]

Hello,
I cannot connect to data provider. When logging the status is "Connecting - Continuum", but nothing happen. Last message in the Log is always "Connecting to NinjaTrader data server (HDS10.NinjaTrader.com/31654)". I can work with NT than, but I am not connected. This already happend several times and only the cure I discovered is complete reinstalation of NT. Can you help so I dont have to reinstall NT twice a week?
I use NT version 7.0.1000.26., NT life-Time licence.
Below I enclose full log:

5.11.2014 1:47 Connection Connecting to NinjaTrader data server (HDS10.NinjaTrader.com/31654)
5.11.2014 1:47 Connection Connecting to NinjaTrader data server (HDS11.NinjaTrader.com/31654)
5.11.2014 1:47 Connection NinjaTrader: Primary connection=Connecting, Price feed=Connecting
5.11.2014 1:46 Default Automated trading disabled
5.11.2014 1:46 Connection Optimized CPU performance enabled
5.11.2014 1:46 Default Order entry hot keys disabled
5.11.2014 1:46 Connection Global simulation mode enabled
5.11.2014 1:45 Default Vendor assembly 'T4T.TimeCounter' version='1.0.5.10' loaded.
5.11.2014 1:45 Default Vendor assembly 'Final.TPOChart4_RangeSelect' version='4.0.11.14' loaded.
5.11.2014 1:45 Default Vendor assembly 'Final.TPOChart4' version='7.0.1000.9' loaded.
5.11.2014 1:45 Default Vendor assembly 'Final.MPLines' version='4.0.0.40' loaded.
5.11.2014 1:45 Default Vendor assembly 'Final.MarketBalance' version='3.0.0.46' loaded.
5.11.2014 1:45 Default Vendor assembly 'ClusterVolumeIndicator' version='1.0.4.1' loaded.
5.11.2014 1:45 Default Current license: Type=Regular State=Verified StartDate=22.4.2014 EndDate=30.12.2098 Collective2 Dtn ESignal External Provider2 Provider3 Provider7 Replay Simulator Yahoo Provider12 AutomatedTrading AdvancedStrategyManagement BasicEntry Charting LiveTrading SystemDevelopment
5.11.2014 1:45 Default Session Break (Version 7.0.1000.26)
5.11.2014 1:45 Default Verifying license at primary server...

[NinjaTrader_Jason]

Hello matusak,

Could it be you have software running on your computer that could be blocking NinjaTrader from connecting to Continuum? Please terminate all other applications you have running and check again.

Do you use a wireless connection? If so, please hardwire into your router if possible and check if this will allow you to connect.

Please try a reset of your modem/router and check if this will make a difference.



Perhaps there is an issue between routers from your location to the Continuum server. The connection goes from your computer via various routers to the Continuum server. You can perform a tracert test to check this.

This procedure allows you to check where connection might fail or experiences large latency. It will sent a package to the license server and it will track down the routers it connects through.

In Windows, select Start-->Programs-->Accessories-->Command Prompt.

Enter "tracert cqginsfc003i.cqgrdnet.com" and hit Enter. Check if you see any major latencies between routers. More information regarding this procedure can be found at the link below.

http://www.mediacollege.com/internet/troubleshooter/traceroute.html

If you see latency between certain routers, please contact your ISP and check if there is anything they can do from their end.

[matuskak]

Hi Jason,
thank you for really rapid reaction
I followed your advices and it seems that connection is ok(log bellow) and I think I dont have software which could block NT installed. I have this problems with connection after a few days of using NT without any problem with connection.
I checked the "CQG LOG" file and there is reported some problem(whole file enclosed). May this be the cause?

Thanks a lot for help
Kamil

CQG.TXT log:
ERROR [2014-11-05 09:08:43,144] - Unable to read 'C:\Users\matuskak\AppData\Local\CQG\CQGTrader\Net sConfiguration.ini' file because part of path C:\Users\matuskak\AppData\Local\CQG\CQGTrader\Nets Configuration.ini was not found.


Connecting Log:
1 6 ms 2 ms 2 ms 192.168.0.1
2 5 ms 2 ms 2 ms soptik-lan.czela.czf [10.93.26.1]
3 3 ms 2 ms 4 ms david-alcoma.czela.czf [10.93.63.241]
4 3 ms 3 ms 2 ms pivo-ubnt-zadraha.czela.czf [10.93.2.69]
5 3 ms 3 ms 3 ms rum-vlan253.czela.czf [10.93.253.5]
6 3 ms 3 ms 3 ms bgp-crc36-rum-crc.czela.czf [10.93.2.74]
7 8 ms 6 ms 4 ms vl4001-pop1.nfx.cz [81.201.48.194]
8 6 ms 6 ms 5 ms vl3999-pop2.nfx.cz [81.201.48.154]
9 6 ms 17 ms 4 ms 78.152.49.97
10 24 ms 23 ms 24 ms eth2-7.r1.fra1.de.as5580.net [78.152.44.14]
11 22 ms 23 ms 21 ms eth13-1.core1.par2.fr.as5580.net [78.152.44.244]
12 27 ms 26 ms 29 ms eth7-1.core1.lon2.uk.as5580.net [78.152.44.242]
13 33 ms 27 ms 54 ms eth7-2.r1.lon1.uk.as5580.net [78.152.44.104]
14 32 ms 31 ms 31 ms 94.31.31.17
15 36 ms 36 ms 37 ms ae4.mpr3.lhr3.uk.above.net [64.125.21.1]
16 109 ms 150 ms 109 ms ae3.cr1.lga5.us.above.net [64.125.21.205]
17 130 ms 124 ms 124 ms ae6.cr1.ord2.us.above.net [64.125.24.34]
18 125 ms 125 ms 124 ms ae0.cr2.ord2.us.above.net [64.125.20.246]
19 183 ms 133 ms 129 ms ae15.er2.ord2.us.above.net [64.125.24.150]
20 125 ms 126 ms 125 ms 64.124.202.146.t00610.above.net [64.124.202.146]
21 126 ms 125 ms 125 ms 64.208.51.213

[NinjaTrader_Jason]

Hello Kamil,

Unfortunately I am not familiar with this error. What exactly did you do now that you can connect?

Can you please send me all log and trace files. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Attn Jason, Troubles with connecting to Continuum' in the subject field and enable 'Log and trace files'.

[matuskak]

Hello Jason,
I sent the logs files according to your instruction.

Described problem with connection occurs regularly after several days of the no-trouble use of NT.
The only help I discovered is reinstalation of NT. Which is exactly what I am going to do now :-)
Best Regards
Kamil

[victorsmith]

Hi
how did you solve it ?
i'm facing same issue since yesterday , tried to install NT7 on other pc but didn't work .

I'm on.35

thanks in advance

[NinjaTrader_Jason]

Hello victorsmith,

Can you please send me all log and trace files so I can investigate. Go to Control Center-->Help-->Mail to Platform Support in NinjaTrader. Put 'Att Jason, Troubles with connecting to Continuum' in the subject field and enable 'Log and trace files'.

Please note that the previous post is more than 3 years old.

[victorsmith]

Hi Jason
thanks for your quick response
Mail sent