Unable to Download Data for SGX and CAC40 Futures from eSignal

[garfielalvin]

Unable to download data for SGX and CAC40 Futures from eSignal.
Tested with CN 06-17, TW 06-17, CAC 06-17 and custom instruments
Please advice, thank you

Using NT 8.0.6.1,eSignal 12.7.4526.983 64bit, Windows 10 64bit

[NinjaTrader_Jason]

Hello garfielalvin,

Can you please download and install eSignal 12.2.3829 and check if you load data. You can download this eSignal version from our eSignal connection guide at the link below.

http://ninjatrader.com/ConnectionGuides/eSignal-Connection-Guide

If the issue remains, please send me your log and trace files so I can investigate. Log and trace files can be found at the following locations. Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email.

Please send the email to "platformsupport[AT]ninjatrader[dot]com" and put 'Att Jason, http://ninjatrader.com/support/forum...d.php?t=101090' in the subject header.

Windows start menu-->Documents-->NinjaTrader 8-->log

Windows start menu-->Documents-->NinjaTrader 8-->trace

[garfielalvin]

The issue still remains with the latest version of NT 8.0.9.0, eSignal 12.7.4540.617 64-bit, Windows 10 64bit.

[NinjaTrader_Jason]

Can you please send me your log and trace files so I can investigate. Log and trace files can be found at the following locations. Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email.

Please send the email to "platformsupport[AT]ninjatrader[dot]com" and put 'Att Jason, http://ninjatrader.com/support/forum...d.php?t=101090' in the subject header.

Windows start menu-->Documents-->NinjaTrader 8-->log

Windows start menu-->Documents-->NinjaTrader 8-->trace

[garfielalvin]

Sent, please check, thank you

[garfielalvin]

The issue persists with NT 8.0.11.1, eSignal 12.8.4707.986 (64-bit) and Windows 10 (64-bit). Any solution available?

[NinjaTrader_Jason]

Hello garfielalvin,

Can you please download and install eSignal 12.7.4.5.40 and check if you are able to download historical data. You can download this eSignal version from the NinjaTrader 8 eSignal connection guide below.

https://ninjatrader.com/ConnectionGuides/eSignal-Connection-Guide

[garfielalvin]

Hi Jason

Tested with NT8 8.0.13.1(64bit), eSignal 12.7.4.5.40(64bit) running on Win10 Home (64bit). Download of data for SGX and CAC40 Futures from eSignal.still do not work. Please advice, thank you.

[NinjaTrader_ChrisSch]

Hello garfielalvin,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[garfielalvin]

Sent, please check, thank you

[garfielalvin]

Problem resolve with NT 8.0.14.0, thank you.