Login Error

logjam

Junior Member

Join Date: Jan 2017

Posts: 1
#1

Login Error

01-11-2017, 06:31 AM

Hi,
I am getting a login error. "There only can be one CQG adapter running at any time"
Your help would be appreciated. Thanks
Tags: None
NinjaTrader_PatrickG

NinjaTrader Customer Service

Join Date: Jan 2015

Posts: 6439
#2

01-11-2017, 07:27 AM

There can only be one CQG-based connection active at any time. Are you currently connected to any data feed? Please check the File > Disconnect list. Active connections will be black while inactive connections will be gray. If so, please disconnect and try again.

If there are no active connections, there is most likely a connection with 'connect on startup' enabled that was unable to connect but is still using the CQG adapter. This will need to be manually disabled.

I'll need you to write in to PlatformSupport[AT]NinjaTrader[DOT]com and attach your config file. You will find your configuration file in the following directory.
(My) Documents\NinjaTrader 7\config.xml

Please also include a reference to ticket #1638114 ATTN Patrick G and include a link to this forum thread.
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