NT8 crashes when exporting Market Analyzer

[MAX]

Hello,

whenever I try to export MA results through the "Export" menu, NT8 returns the message "Application has stopped working, a problem caused the program to stop working correctly. Please close the program".

and I'm forced to close NT8 with the "OK" button.

I tried to upgrade to Release Candidate 2 but problem is still there.

I work with Win10 and when I do the same on NT7 everything is fine.

I wouldn't like to reinstall NT8 again because I've got a lot of custom Indicators I built and many new Instrument added.

Have you already faced this trouble or do you have any hint?

Thanks.

[NinjaTrader_JustinS]

Hello,

Thanks for your post.

This is not something that we specifically have seen issues with. The first step here should be to run a quick repair on your database to ensure there is no corruption.

If you go to Tools> Database Management> Repair DB...

After you run the repair please try to export one more time.

If you have already tried this or if this does not work please send us your log and trace files so we may investigate further.

You can do this by going to the Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1591122

[MAX]

Thanks Justin. I repaired DB and the export doesn't crash NT8 anymore. I will send the log files if this would happen again.

[MAX]

Unfortunately trouble is back again. I've sent you Log and Trace Files as you suggested.

Thanks

[NinjaTrader_JustinS]

Hello,

Thank you for sending the log and trace files in.

Using these we have been able to find the source of the issue. As previously mentioned the scenario is still related to corrupted data and will require you to rename your database, this ensures that the next time you launch the platform a new database is created.

You can rename your database by following the steps below.

Shutdown NinjaTrader and Go to the Start Menu
Select My Documents--> NinjaTrader 7--> DB--> NinjaTrader.SDF.
Right click on NinjaTrader.SDF and select "Rename." *Name it "OLDNinjaTrader.SDF."
Then restart the software and NinjaTrader will create a fresh database file to use
Unfortunately the following items stored in the old database will be lost - ATM Strategy templates, Session templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results
To prevent running into situations where you can potentially lose important data, we advise to run regular backups via our inbuilt backup feature in NinjaTrader.

http://www.ninjatrader.com/support/h...up_archive.htm

[MAX]

Thanks very much Justin, I'll follow your kind hints.

[NinjaTrader_JustinS]

Hello,

As we are still looking into the matter we would also like to request a copy of your workspace for further testing.

Please go to Help> Email Support...

Use the drop-down for 'Other files' and make sure 'Workspace files and UI settings' is checked.

Please reference 1591122 in the subject line.