unhandled exception: the calling thread cannot access this object because a different

[emoryhu]

Hello,

Update: if I choose connect on startup for the playback connection, it doesn't crash, and I can switch to live connection without crashing. But if I switch back to playback, it crashes again.

NT8 opens to live data just fine. But when I disconnect live connection and connect playback, it crashes and show the error in the tittle of this post.
I tried to connect to playback with a empty workspace, same thing happens.
I have also tried to use safe mode, which doesn't crash, but I can't open my workspace.

Here are the trace files.

2017-02-18 10:19:33:220 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=LongStockValue currency=UsDollar value=*****
2017-02-18 10:19:33:220 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=MaintenanceMargin currency=UsDollar value=*****
2017-02-18 10:19:33:220 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=NetLiquidationByCurrency currency=UsDollar value=*****
2017-02-18 10:19:33:221 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=PositionMargin currency=UsDollar value=*****
2017-02-18 10:19:33:221 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=RealizedProfitLoss currency=UsDollar value=*****
2017-02-18 10:19:33:221 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=ShortOptionValue currency=UsDollar value=*****
2017-02-18 10:19:33:221 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=ShortStockValue currency=UsDollar value=*****
2017-02-18 10:19:33:221 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=SodCashValue currency=UsDollar value=*****
2017-02-18 10:19:33:221 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=SodLiquidatingValue currency=UsDollar value=*****
2017-02-18 10:19:33:221 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=TotalCashBalance currency=UsDollar value=*****
2017-02-18 10:19:33:236 *************** unhandled exception trapped ***************
2017-02-18 10:19:33:236 The calling thread cannot access this object because a different thread owns it.
2017-02-18 10:19:33:236 System.InvalidOperationException: The calling thread cannot access this object because a different thread owns it.
   at System.Windows.Threading.Dispatcher.VerifyAccess()
   at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
   at NinjaTrader.Gui.Chart.ChartPanel.HideFixedButton(ScaleJustification scaleJustification)
   at NinjaTrader.Gui.Chart.ChartScale.<>c__DisplayClass33_0.<.ctor>b__0(Object s, NotifyCollectionChangedEventArgs e)
   at System.Collections.ObjectModel.ObservableCollection`1.OnCollectionChanged(NotifyCollectionChangedEventArgs e)
   at System.Collections.ObjectModel.ObservableCollection`1.RemoveItem(Int32 index)
   at System.Collections.ObjectModel.Collection`1.Remove(T item)
   at NinjaTrader.Gui.Chart.ChartControl.OnPlaybackAdapterReset(Object sender, EventArgs e)
   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   at NinjaTrader.Adapter.PlaybackAdapter.<>c.<Reset>b__81_3(Object o)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
2017-02-18 10:19:33:252 ERROR: Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'Upgradeable lock may not be acquired with read lock held.'
2017-02-18 10:19:33:292 Cbi.Instrument.RequestBars (to Provider): instrument='ES 03-05' from='11/30/2004 12:00:00 AM' to='12/12/2004 12:00:00 AM' period='Daily'
2017-02-18 10:19:33:573 ERROR: Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'Upgradeable lock may not be acquired with read lock held.'
2017-02-18 10:19:33:581 Cbi.Instrument.RequestBars (to Provider): instrument='ES 03-05' from='11/30/2004 12:00:00 AM' to='12/12/2004 12:00:00 AM' period='Daily'

2017-02-18 10:17:13:643 (Playback Connection) Cbi.Connection.Connect9 ok
2017-02-18 10:17:14:247 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=BuyingPower currency=UsDollar value=*****
2017-02-18 10:17:14:247 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=CashValue currency=UsDollar value=*****
2017-02-18 10:17:14:247 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=Commission currency=UsDollar value=*****
2017-02-18 10:17:14:247 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=Fee currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=GrossRealizedProfitLoss currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=RealizedProfitLoss currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=InitialMargin currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=IntradayMargin currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=LongOptionValue currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=LookAheadMaintenanceMargin currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=LongStockValue currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=MaintenanceMargin currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=NetLiquidationByCurrency currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=PositionMargin currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=RealizedProfitLoss currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=ShortOptionValue currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=ShortStockValue currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=SodCashValue currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=SodLiquidatingValue currency=UsDollar value=*****
2017-02-18 10:17:14:248 (Playback Connection) Cbi.Account.AccountItemCallback: account='Playback101' accountItem=TotalCashBalance currency=UsDollar value=*****
2017-02-18 10:17:14:270 *************** unhandled exception trapped ***************
2017-02-18 10:17:14:270 The calling thread cannot access this object because a different thread owns it.
2017-02-18 10:17:14:270 System.InvalidOperationException: The calling thread cannot access this object because a different thread owns it.
   at System.Windows.Threading.Dispatcher.VerifyAccess()
   at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
   at NinjaTrader.Gui.Chart.ChartPanel.HideFixedButton(ScaleJustification scaleJustification)
   at NinjaTrader.Gui.Chart.ChartScale.<>c__DisplayClass33_0.<.ctor>b__0(Object s, NotifyCollectionChangedEventArgs e)
   at System.Collections.ObjectModel.ObservableCollection`1.OnCollectionChanged(NotifyCollectionChangedEventArgs e)
   at System.Collections.ObjectModel.ObservableCollection`1.RemoveItem(Int32 index)
   at System.Collections.ObjectModel.Collection`1.Remove(T item)
   at NinjaTrader.Gui.Chart.ChartControl.OnPlaybackAdapterReset(Object sender, EventArgs e)
   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   at NinjaTrader.Adapter.PlaybackAdapter.<>c.<Reset>b__81_3(Object o)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
2017-02-18 10:17:14:285 Cbi.Instrument.RequestBars (to Provider): instrument='ES 03-05' from='11/30/2004 12:00:00 AM' to='12/12/2004 12:00:00 AM' period='Daily'

[NinjaTrader_ChelseaB]

Hello emoryhu,

So that we may request further information please send an email to platformsupport [at] ninjatrader [dot] com.
In the email please include a link to this forum thread.