NT8 crash

[ntuser2017]

Hi there

I am using NT8 and today it crashed on me, with no apparent reason. All I did was restoring a chart window from maximized size, and then I think I was trying to maximize it again, that's when I had the crash.

This is the error I got
---------------------------------------------------------------------------------------------------
Problem signature:
Problem Event Name: BEX
Application Name: NinjaTrader.exe
Application Version: 8.0.4.0
Application Timestamp: 5890a661
Fault Module Name: StackHash_c9ec
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 01e9b80c
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.11
Locale ID: 2057
Additional Information 1: c9ec
Additional Information 2: c9ec557633b6561c2320a3a6a6a94bb7
Additional Information 3: 450e
Additional Information 4: 450e327ff8d02d1b331906b001eb3959

---------------------------------------------------------------------------------------------------

[ntuser2017]

Update

After the crash, I attempted to start NT8 again but I got this error message (pic attached).


I tried again after that and I was able to start it, apparently ok.

[ntuser2017]

Another crash today

Problem signature:
Problem Event Name: APPCRASH
Application Name: NinjaTrader.exe
Application Version: 8.0.4.0
Application Timestamp: 5890a661
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 07d10007
OS Version: 6.1.7601.2.1.0.768.11
Locale ID: 2057
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

[NinjaTrader_JustinS]

Hello,
Thank you for your posts.

Unfortunately the errors provided don't tell us what is causing the problem.

So that we may better investigate please send us a copy of your log and trace files.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 1660104

[ntuser2017]

Hello,
Thank you for your posts.

Unfortunately the errors provided don't tell us what is causing the problem.

So that we may better investigate please send us a copy of your log and trace files.
You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 1660104

Hi Justin thank you - they are on their way to you now.