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Problems while connecting to Ninjatrader

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    Problems while connecting to Ninjatrader

    Hi every bodies

    This morning I'm not able to connect to ninja and I don't know why, because I've installed the certificate (gdroot-g2.crl) two or three times.

    What could I do?

    Thank you in advance for your reply

    Emanuele67

    #2
    Hello Emanuele67,

    Can you please send me your log and trace files so I can investigate. Log and trace files can be found at the following locations. Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email. Please send the email to "platformsupport[AT]ninjatrader[dot]com".

    Windows start menu-->Documents-->NinjaTrader 7 or NinjaTrader 8-->log

    Windows start menu-->Documents-->NinjaTrader 7 or NinjaTrader 8-->trace
    JasonNinjaTrader Customer Service

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