Constant Disconnect/Reconnect Today

flipper26

Junior Member

Join Date: Oct 2011

Posts: 22
#1

Constant Disconnect/Reconnect Today

05-25-2017, 07:53 AM

Hello
Is anyone else having constant disconnect/reconnect issues with CQG today? I mean worse than usual, every 30 sec or so? Thanks.
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

05-25-2017, 08:01 AM

Hello flipper26,

Thank you for your note.

We are not currently aware of any widespread issues with CQG connections at this time.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.
Comment

Topics	Statistics	Last Post
ninjatrader 8.1.3 c# version by junkone Started by junkone, Today, 11:37 AM	1 response 9 views 0 likes	Last Post by NinjaTrader_ChelseaB Today, 11:57 AM
Getting Error While Trying To Login by frankthearm Started by frankthearm, Yesterday, 09:08 AM	11 responses 42 views 0 likes	Last Post by frankthearm Today, 11:55 AM
A good pure bars only intragranular/ mtf example needed by quantismo Started by quantismo, 04-17-2024, 05:13 PM	5 responses 35 views 0 likes	Last Post by NinjaTrader_Gaby Today, 11:32 AM
Unable to load today's historical data prior to login time by proptrade13 Started by proptrade13, Today, 11:06 AM	1 response 6 views 0 likes	Last Post by NinjaTrader_Clayton Today, 11:27 AM
Multi-timeframe chart/databox not in sync with indicator by love2code2trade Started by love2code2trade, 04-17-2024, 01:45 PM	4 responses 35 views 0 likes	Last Post by love2code2trade Yesterday, 10:31 PM

Announcement