Data not loading properly for CL

[yeungt2]

Hello,

For some magical reason the historic data for CL for this trading session doesn't load properly. Everything before the start of today's trading session (4/23) looks fine. Let say if I were to switch from ES to CL on the same chart, the chart would load all the historic data before the current trading session, but for the current one it will just start at the current tick.

Please see the attached screenshot for my 1 minute chart. The time stamp went from 1700 from Friday to 20:xx today.

Please help, thanks.

[LarrikinTrader]

Same issue.
Updated to 8.0.6.0 64-bit (Standard) now current session historical data not loading.

Edit: reinstalled 8.0.5.2 ... same issue.

[NinjaTrader_DrewO]

Hello,

Thank you both for posting today.

So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic file in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20170423.XXXXX.txt'. There will likely be multiple files for each day.

[icog111]

Same here, NT7 works fine, NT8 shows only the last price, no bars or whatever on the chart.

[akself]

Same here.....

[yeungt2]

Just a FYI for those interested. There appears to be an issue with the CL server. They will replace missing data.

[RotiHead]

Ye same here. I thought I was the only one. Just showing the last price and nothing on Sunday's data either.

[Jabbar]

Having the same problem with NT7 and NT8

[RotiHead]

Folks use NT 7, it's working fine.

[BobyGill]

Same problem on NT 7, No historical DATA

[soulfx]

Yep same N8 - tried all the usual clearing db/cache ... then reload chart and today only get data starting from reload so nothing for past few hours at all - very strange

[butch1130]

Any update as to when this will be resolved? Market is open.

[yeungt2]

Per support:
The missing data should now be replaced. You will need to close and restart NinjaTrader.

Once re-connected, right click in your chart and select "Reload All Historical data"


After restarting all the data for CL now loads properly.

[gomez]

sorry but this is still not resolved...

just now tried reloading data after a reboot of the app and still only loads from point of reloading data...

i'm using NT7

[NinjaTrader_EricB]

Thank you for your post, gomez,

Thank you for your patience while we looked into this issue.

The missing data should now be replaced. You will need to close and restart NinjaTrader.

Once re-connected, right click in your chart and select "Reload All Historical data"

If you still see the same, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.



Let us know if we may assist further.