not loading historical bid ask data

[federicoo]

Hello,

My NT is not loading historical bid/ask data to fill the print bars (see chart).

BR,
Fede

[NinjaTrader_EricB]

Hello federicoo,

Thank you for your post.

To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: Disconnect and go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

You will need to close and restart NinjaTrader for the settings to take effect.

Let me know if you see the same after taking these steps.

[federicoo]

Thank you, I did that but not fixed the problem, I see the same...

[NinjaTrader_EricB]

Thank you for your reply,

As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

Shut down NinjaTrader

Navigate to (My) Documents\NinjaTrader 7\workspaces

Delete the file named "_Workspaces.XML". DO NOT delete the 'workspaces' folder - only delete the '_Workspaces.XML' file within the 'workspaces' folder

After deleting this file, restart NinjaTrader which should startup without any workspaces.

Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issues.

*Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.
If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

We look forward to assisting further.

[federicoo]

Done, but not fixed the problem, I see the same...

[federicoo]

On the other hand, there is a gap in data chart (see second chart in first post)...

[NinjaTrader_EricB]

Hello federicoo,

Thank you for your reply, sorry to hear that didn't' help.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.