Connection to Ninja Trader historical market data server lost

[stocko]

Hi,
my issue is that the connection breaks one or two times the day.
The logfile reports :
Connection to Ninja Trader historical market data server lost
And it does not reconnect after.
I need to quit the Ninja Trader an restart the App.

I've disabled now the historical market data in the account connections, but that shouldn't be the final solution.

There is no further traffic on my line or some Firewall / Virus Applications running

It is Zenfire Data feed at Mirus Broker

For any advice i would be grateful.

[NinjaTrader_RyanL]

Hello stocko,


Thank you for your forum post and welcome to the NinjaTrader support forums.


We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• Broker/market data servers may be experiencing temporary downtime

After being disconnected, are you able to immediately connect after closing and relaunching NinjaTrader?





I can investigate these disconnections further. Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20131007.txt"

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20131007.txt"

[crk31]

I am facing similar issue between 2:00 - 2:30 am every day, which I believe is when Broker/market data servers may be experiencing temporary downtime. CQG order connection is restored, but connection to Ninja Historical Market data is server is not restored automatically. Is there an option that needs to be enabled to reconnect automatically?

[NinjaTrader_RileyS]

Hello crk31,

Thank you for your post.

Unfortunately, there isn't a setting that will automatically reconnect you to the historical data servers.

You can troubleshoot this by restarting your PC and modem/router.

Also, please send me your log and trace, so I may investigate this matter.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference "ATTN Riley" in the Subject line