Alerts getting lost

[fredfred123]

problem

I am finding that my alerts are getting lost on restarting. I realise that they should be saved on workspaces and have been sure to save the workspace.

I am getting an error with unable to write cache data from time to time.

Request.

Would it be a good idea to save alerts in a template, at present there is no option?

[NinjaTrader_JessicaP]

Hello fredfred123, and thank you for your question.

As a test, so we can narrow down what is occurring, would it be possible for you to run in safe mode for a period of one hour, and let us know if this occurs for you at any point during that hour?

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

To answer your template question, I have submitted a feature request to the product management team for the following feature :

This customer would like to have presets available for the main, condition, and action windows in the alerts dialog

I will follow up with more information as soon as it's available. If the feature requests already exists, a vote will be added to it.

Please let us know if there are any other ways we can help.

[fredfred123]

Many thanks for your help, I will try this asap. Also for the feature request.

[NinjaTrader_JessicaP]

Hello fredfred123,

This feature is being reviewed by the product management team and has been assigned the following unique tracking ID


SFT-636


Please let us know if there is any other way we can help.