BUGS: PATS Disconnected and Ninjatrader K.O. + NOT updating charts

[skynetman]

1) Today pats had some problems with RCG and prices, various alerts were notified by NT.

at 16:23 GMT+1 it disconnected and NEVER TRIED TO RECONNECT (status bottom bar was blank, not orange with "reconnecting in it").

I had to restart NT to make it connect: how is it possible?

If someone hadn't told me i would have had high risk of BIG LOSSES due to an NT technical problem.

In trace you can read (Panic). Hell, sure i panicked
Fix it in v7 please

2008-10-06 16.23.33.568 (xxxxxxxxx) Cbi.Connection.ProcessEventArgs.ConnectionStatusEventArgs Disconnected Disconnected Panic You must restart NinjaTrader in order to re-connect to a Patsystems based account.
2008-10-06 16.23.33.568 ERROR: xxxxxxxxx: You must restart NinjaTrader in order to re-connect to a Patsystems based account.(Panic)

2) NT still DOES not update charts with open positions after restart.
Will it ever be fixed (i already posted that....)?

[NinjaTrader_RJ]

Hello,

Thank you for your post.

1.)
We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
• Broker/market data servers may be experiencing temporary downtime

I will also forward your concern about having to restart NinjaTrader after a lost PatSystems connection to development.

2.) Are you using custom NinjaScript strategies, ATM strategies, or no strategy to enter your position?

[skynetman]

Hi, quick reply:

1)It was a pats reset as also my tradebullet went dead.
So you could:
a) Make NT able to auto restart after pats reset (be sure not to restart too soon else you will have a "user already logged in" error).
b) add auto connection on startup (and i expect noothing less from NT7....).
c) Add a Scheduled auto connect / disconnect, to avoid manually restarting NT each day after pats reset and 30 minutes downtime

2) This time it was a basic entry order. Same problem also with strategies.
"Positions" tab in NT is still updated with realtime profit/loss, only chart is stuck at last quit time. Geez, i requested my broker to open another account only for data feed else i can't use NT any more (and i have lifetime license....)

[NinjaTrader_RJ]

Hello,

1.) I know some of these items are already on the list of future considerations, but I will forward to development.

2.) What do you mean by, "chart is stuck at last quit time?"
Do you mean the chart bars are not updating?

I just attempted a trade through the chart trader and closed NinjaTrader with the open position as well as pending orders. Both reapeared after reopening NT.

Please explain so I can further assist.

Thank you.

[skynetman]

Thx RJStein, i already posted the problem in April and May (look here
http://www.ninjatrader-support.com/v...ead.php?t=6574 and here:
http://www.ninjatrader-support.com/v...ead.php?t=7758 )

2 images explain all:

Here an old image of market analyzer not being updated:


and here the chart stuck at 17:23 p.m. of today:




The problem happens when you restart NT after having opened a position (usually you see it the next day, after pats reset and NT restart).

All other charts without open positions are ok, "positions" tab still is updated with profit/loss in real time (even if after restart it gives wrong values), market data is received (see other thread links, i checked the trace), but NT refuses to show them...

I'm running vista64 Sp1 with all updates on an athlon64 X2.
I can run a debug version to help you track down the bug, and i have visual studio 2008 in case it helps....
I really hope you can help me (and other with same problem!).

Thx

[skynetman]

Any update?

[NinjaTrader_RJ]

Hello,

Unfortunately I can only reiterate what NinjaTraderDierk states in your previous thread to wait for NT 7.

http://www.ninjatrader-support.com/vb/showthread.php?t=7758