Not getting delayed data for Cocoa anymore

[michelle99]

Hi,

I subscribe to continuum and have always got the delayed data for THE ICE. In fact I still have delayed data for other contracts like sugar and cotton, but since Friday I haven't recieved any more delayed data for Cocoa 09-17. I am connected to NinjaTrader. I have tried "Ctrl+Shift+R", I have tried manually going to download the data for that contract in the download manager again, I have created a new cocoa chart... I've also tried to restart NinjaTrader. Nothing - - I have no data for Cocoa since Friday.

Could anyone possibly suggest how to fix this?

Thanks,
Michelle

[NinjaTrader_EricB]

Hello michellepace,

Thank you for your post,

Glad to help out. It appears the ICE does not have any data listed for an 09-17 contract; try loading instead CT 10-17. See the below exchange page for more information.

https://www.theice.com/products/254/...Futures/expiry

We look forward to assisting further.

[michelle99]

Hello michellepace,

Thank you for your post,

Glad to help out. It appears the ICE does not have any data listed for an 09-17 contract; try loading instead CT 10-17. See the below exchange page for more information.

https://www.theice.com/products/254/Cotton-No-2-Futures/expiry

We look forward to assisting further.

Hi Eric,

Thank-you for attempting to answer my question.

Although firstly - please read my question thoroughly - and also the title of my question - Cocoa is what I am asking about, not Cotton.

Secondly, that is a ridiculous answer about ICE not having data for the September contract. I'm not sure if you are familiar with futures markets but if you are working for NinjaTrader I think you ought to be. The September contract is definitely a current contract at the moment and does have data.

Jason if you are around could you please perhaps help me with this problem?

[NinjaTrader_EricB]

Hello michellepace,

Thank you for your reply, please excuse the mistake, I had looked into the wrong contract.

I can confirm I am seeing the same on my end with Cocoa, no recent data since Friday. I will report to our teams here to look into replacing the recent data.

Let us know if we may assist further.

[michelle99]

Hello michellepace,

Thank you for your reply, please excuse the mistake, I had looked into the wrong contract.

I can confirm I am seeing the same on my end with Cocoa, no recent data since Friday. I will report to our teams here to look into replacing the recent data.

Let us know if we may assist further.

That's okay Eric, sorry I was also a bit harsh :-|

Okay great, please let me know when your team has sorted Cocoa out.

Thanks

[michelle99]

Hi Ninja Trader support, I still don't have any data for Cocoa September contract - can you please tell me when this is going to be resolved?

[NinjaTrader_EricB]

Thank you for your reply,

Our IT team is still looking into options to restore the data.

I will update this forum post as soon as we have more information. Our apologies for any inconvenience .

We look forward to assisting further.