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Old 09-14-2017, 02:08 AM   #1
kmrsg7
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Default chart price update delayed

Dear NT,

till these days i use to connect external data to NT7 and updating fyn but now the data on charts are delaying at least 15 -30 sec data vendor side no issue as i tried in amibroker which is reflecting immediately on only nt7 its not getting update.

i updated to newer nt7 also but the problem remains same

kindly help the same

Thanks
Ram
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Old 09-14-2017, 02:23 AM   #2
NinjaTrader_EricB
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Hello kmrsg7,

Thank you for your post.

Glad to assist, please use the steps below to change/check your Time Zone and sync the PC clock:

Shutdown NinjaTrader
Right-click the clock in the lower right corner of your desktop
Select Adjust date/time
For Windows 10 click 'Additional date, time, & regional settings' -> then click 'Set the time and date'
Select the 'Internet Time' tab at the top
Set the server to time.nist.gov and then click Update.
If the message that appears says successful your PC clock should now be updated.
If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)
After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data.

Please let us know if we may be of further assistance.
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Old 09-14-2017, 09:02 AM   #3
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Default error not rectified

I have done the same as suggested but not improved
error screen shot attached
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Old 09-15-2017, 07:38 AM   #4
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Thank you for your reply.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.
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