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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Member
Join Date: Sep 2008
Posts: 72
Thanks: 0
Thanked 0 times in 0 posts
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My NT application is experiencing a problem in which I cant open any new charts .An error window opens saying NT has detected a problem and needs to shut down. I emailed "mail to support" but it wont send saying
failed to send mail - read from stream threw an.system.expeption:system.IO.IOexception:unable to read data from the transport connection:an existing connection was forcibly closed by the remote host . I removed NT and reinstalled it , but still the same problem .Thanks in advance for the help . |
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#2 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,240
Thanks: 83
Thanked 338 times in 330 posts
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Hello starrynight,
Could you please send us an email to support [at] ninjatrader [dot] com using a different application than NinjaTrader with "Attn Jason" in the subject header. Please include your log and trace files for the day the error occurred. You can find these files at the following locations: Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20080917 for today. (log.yyyymmdd for any other date) Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20080917 for today. (trace.yyyymmdd for any other date)
Jason
NinjaTrader Customer Service |
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