Quotes disconnect alert

[alanack]

My quotes from MBTrading have been disconnected periodically throughout the day today, but I am not getting a warning from NT that the connection has failed. The failed connection shows up in alerts, but nothing pops up on the screen. I seem to remember getting a pop up alert for a failed connection, is there a setting somewhere for this? Thanks.

Alan

[NinjaTrader_RJ]

Hello,

Thank you for your post.

Please go to Tools --> Options --> General tab --> under sounds, check "connection lost."

[alanack]

Thanks. Actually, that box is checked. The connection just failed again, and again with no audible warning. The sound is turned on. Shouldn't I also be seeing a window saying the connection failed as well? Thanks.

Alan

[NinjaTrader_RJ]

Perhaps the disconnects/reconnect is happening to fast for the sounds to be fired off.

Are your other sounds working? This may be a video card issue.

Please try restarting NinjaTrader.

Also, with your disconnects, if you are using a wireless router, try connecting directly to see if the disconnects continue.

[alanack]

Originally Posted by NinjaTrader_RJStein

Perhaps the disconnects/reconnect is happening to fast for the sounds to be fired off.

Are your other sounds working? This may be a video card issue.

Please try restarting NinjaTrader.

Also, with your disconnects, if you are using a wireless router, try connecting directly to see if the disconnects continue.

Disconnects are lasting for several minutes.

Other sounds are working, such as stop filled, etc.

I restarted NT before the last 3 or 4 disconnects.

Connection is direct, wireless is not in use.

I did try one thing - I unchecked the audible alert box, restarted NT, and checked the box again. I've had 3 connection failures since, but still am not getting an audible alert. Thanks.

[NinjaTrader_RJ]

Hello,

I suggest you pin down the reason for your disconnects first, please see below for some possible issues:

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
• Broker/market data servers may be experiencing temporary downtime

[alanack]

Originally Posted by NinjaTrader_RJStein

Hello,

I suggest you pin down the reason for your disconnects first, please see below for some possible issues:

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API wil continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week buy you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• With Windows XP SP2, if you have more than 10 open TCPIP socket connections (10 programs making socket connections through the internet) Windows will randomly shut down some connections
• Broker/market data servers may be experiencing temporary downtime

The quote problem was on MBTrading's end. I simply want to get NT's audible connection failure warning working, as it used to.

[NinjaTrader_RJ]

Can you please send in a note to support AT NinjaTrader DOT com?

Put Attn: Ray Stein in the subject and reference this post.

I will provide further instructions.

Thank you!

[dtf139]

I had the same problems yesterday also. The connection indication turned orange and quotes from MBT stalled but I was still able to exit out of some trades. No audible warnings even though I have all of them checked.

[NinjaTrader_RJ]

Hello,

Thank you for your post.

Is this still occuring today?

If so, please send me a note as I described in my last post.

Thank you!