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Platform Technical Support General platform technical support for NinjaTrader 7.

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Old 12-02-2009, 01:49 PM   #1
saeed
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i have aproblem with my super dome bis and ask color,i have green on ask and red on bid but the thing is when price starts moving away from last transacted contract the bid and ask wont move like they freeze at the last price so in other words ask color wont move and bid color wont move with the actual price. what shall i do to get this fixed
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Old 12-02-2009, 02:01 PM   #2
NinjaTrader_ChristopherJ
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Hello saeed,

Thank you for your post.

Please repair your installation with the steps I have provided below.

If you are running Windows Vista on your PC please use the steps I have provided below to repair NinjaTrader.
  • Shut down NinjaTrader
  • Start Menu
  • Control Panel
  • Programs and Features
  • Select NinjaTrader 6.5
  • Click on Repair in the upper toolbar
  • Restart NinjaTrader
If you are running Windows XP on your PC please use the steps I have provided below to repair NinjaTrader:
  • Shut down NinjaTrader
  • Start Menu
  • Control Panel
  • Open Add/Remove Programs
  • Select NinjaTrader 6.5
  • Change
  • Repair
  • Restart NinjaTrader
Please let me know if the issue persists after this procedure.
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Old 12-02-2009, 02:04 PM   #3
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i have beta 7 can i do the same thing on it
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Old 12-02-2009, 02:09 PM   #4
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i did what you said and still the same thing .listen i didn't uninstall version 6.5.14 from my computer do you think that could be the problem
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Old 12-02-2009, 02:11 PM   #5
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Hello saeed,

Can you please post this question within the Version 7 Beta General Questions & Bug Reports area of the NinjaTrader Support Forum for further assistance.

You may have both NinjaTrader 6.5 and 7 installed on the same PC but may only run one at a time.
Last edited by NinjaTrader_ChristopherJ; 12-02-2009 at 02:14 PM.
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