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| Connecting Support for establishing connections to your broker or market data service provider. |
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03-12-2010, 12:26 PM
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#1 |
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Junior Member
Join Date: Jan 2010
Posts: 6
Thanks: 0
Thanked 0 times in 0 posts
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Connection problems with Zenfire
I'm having the most unusual issues with Ninja. Recently for some reason when I connect "live" my connection stays on for about 60 seconds and it drops. Along with that it drops my connection and it also disconnects me from the internet all together. I have to restart my computer and the whole things begins again.
I've updated to the recent build of Ninja 6.5 and still the same issues occur. Please advise me of any work around for this issue. Regards ... Caesar |
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03-12-2010, 12:39 PM
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#2 |
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NinjaTrader Customer Service
Join Date: Sep 2008
Location: Germany
Posts: 22,411
Thanks: 252
Thanked 976 times in 959 posts
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zitroc, welcome to our forums - can you please contact us using the Help > Mail to Support feature so we get access to your trace and log files for review? I'm not aware of a simliar issue from other customers at this time...
Thanks
Bertrand
NinjaTrader Customer Service |
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03-12-2010, 02:49 PM
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#3 | |
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Junior Member
Join Date: Jan 2010
Posts: 6
Thanks: 0
Thanked 0 times in 0 posts
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Quote:
Please advise. Caesar |
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03-12-2010, 03:01 PM
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#4 |
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NinjaTrader Customer Service
Join Date: Dec 2008
Location: Denver, CO, USA
Posts: 7,353
Thanks: 146
Thanked 253 times in 249 posts
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Hi zitroc,
Thank you for your reply. Please send me a note to Support [AT] NinjaTrader [DOT] com. Once I have your email, I can find the other message and further assist.
Kyle
NinjaTrader Customer Service |
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03-12-2010, 03:03 PM
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#5 |
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Junior Member
Join Date: Jan 2010
Posts: 6
Thanks: 0
Thanked 0 times in 0 posts
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Just did it
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| zenfire connection lost |
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