Tick Charts won't load

shali27 · 04-23-2010, 07:29 AM

My tick charts for NQ won't load today. TF didn't seem to be a problem but when I switched symbols, having trouble. I disconnected and reconnected, and also tried opening a new chart. Neither of these have worked.

NinjaTrader_Kyle · 04-23-2010, 07:48 AM

Hello shali27,

Thank you for your note.

1.) Which data provider are you using with NinjaTrader?

2.) Do you receive an error message when trying to load a tick chart of NQ? If so, what does the message report?

3.) Lastly, please open a new workspace (File > Workspaces > New Workspace) then add a new tick chart of NQ there within. In this new workspace, do you see the same occur or does the data load?

zzr1200al · 04-25-2010, 01:51 PM

I am having same problems. Nothing will ever load. I am using 6.5 and it just sits there. If I try ninja 7, it gives me an error message that the server is busy. This has been going on since late Friday.

NinjaTrader_Kyle · 04-25-2010, 05:05 PM

Hi zzr1200al,

Thank you for your post.

Please try a new workspace on your end as well.

Also, please provide me with the complete text of the error message you are receiving.

04-23-2010, 07:29 AM	#1
shali27 Senior Member Join Date: Feb 2010 Posts: 161 Thanks: 5 Thanked 1 time in 1 post	Tick Charts won't load My tick charts for NQ won't load today. TF didn't seem to be a problem but when I switched symbols, having trouble. I disconnected and reconnected, and also tried opening a new chart. Neither of these have worked.
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04-23-2010, 07:48 AM	#2
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,324 Thanks: 146 Thanked 252 times in 248 posts	Hello shali27, Thank you for your note. 1.) Which data provider are you using with NinjaTrader? 2.) Do you receive an error message when trying to load a tick chart of NQ? If so, what does the message report? 3.) Lastly, please open a new workspace (File > Workspaces > New Workspace) then add a new tick chart of NQ there within. In this new workspace, do you see the same occur or does the data load? Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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04-25-2010, 01:51 PM	#3
zzr1200al Junior Member Join Date: Mar 2010 Posts: 8 Thanks: 0 Thanked 0 times in 0 posts	I am having same problems. Nothing will ever load. I am using 6.5 and it just sits there. If I try ninja 7, it gives me an error message that the server is busy. This has been going on since late Friday.
	Facebook Twitter YouTube

04-25-2010, 05:05 PM	#4
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,324 Thanks: 146 Thanked 252 times in 248 posts	Hi zzr1200al, Thank you for your post. Please try a new workspace on your end as well. Also, please provide me with the complete text of the error message you are receiving. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

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