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05-14-2010, 07:55 AM
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#1 |
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Member
Join Date: Mar 2008
Posts: 87
Thanks: 3
Thanked 4 times in 4 posts
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Missing overnight historical data
No overnight data is showing up for any instruments I pull up. I am using NT 6.5 and get the following message in my log:
Unable to connect to Ninja trader data server (64.202.118.132/31654): An existing connection was forcibly closed by the remote host. |
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05-14-2010, 07:57 AM
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#2 |
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Junior Member
Join Date: Jul 2008
Posts: 25
Thanks: 0
Thanked 0 times in 0 posts
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the same here
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05-14-2010, 08:03 AM
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#3 |
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Junior Member
Join Date: Jul 2007
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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I can connect but there is a gap from 11pm central
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05-14-2010, 08:04 AM
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#4 |
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NinjaTrader Customer Service
Join Date: Nov 2009
Location: Denver, CO
Posts: 1,424
Thanks: 0
Thanked 3 times in 3 posts
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My sincere apologies for the inconvenience, but we have just discovered a recent down in our historical data server, we are diligently working to resolve the issue and will alert you once it is back up.
Tim
NinjaTrader Customer Service |
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05-14-2010, 08:08 AM
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#5 |
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NinjaTrader Customer Service
Join Date: Nov 2009
Location: Denver, CO
Posts: 1,424
Thanks: 0
Thanked 3 times in 3 posts
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Hi mrpowerballad, hanslama and tick bandit,
This issue has been resolved, please restart NinjaTrader. Thank you for your patience.
Tim
NinjaTrader Customer Service |
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05-14-2010, 08:18 AM
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#6 |
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Member
Join Date: Mar 2008
Posts: 87
Thanks: 3
Thanked 4 times in 4 posts
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Tim,
I shut down NT and restarted my computer, but am still missing the data and still receiving the same log message. |
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05-14-2010, 08:19 AM
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#7 |
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Junior Member
Join Date: Jul 2007
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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still seem to have the issue, it also isn't saving any of the data after I relaunch ninja. I created a new chart to see if there was a corruption but it is not the case.
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05-14-2010, 08:21 AM
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#8 |
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Junior Member
Join Date: Jul 2008
Posts: 25
Thanks: 0
Thanked 0 times in 0 posts
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Stil can't connect to data server
 Unable to connect to Ninja trader data server (64.202.118.132/31654): An existing connection was forcibly closed by the remote host. |
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05-14-2010, 08:24 AM
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#9 |
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NinjaTrader Customer Service
Join Date: Nov 2009
Location: Denver, CO
Posts: 1,424
Thanks: 0
Thanked 3 times in 3 posts
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Hi,
Can you please try restarting your machine. If the issue persists, please send a note to: Support@ninjatrader.com with ATT:TIM in the subject line and reference this post: http://www.ninjatrader.com/support/f...ad.php?t=29266
Tim
NinjaTrader Customer Service |
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05-14-2010, 08:38 AM
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#10 |
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NinjaTrader Customer Service
Join Date: Nov 2009
Location: Denver, CO
Posts: 1,424
Thanks: 0
Thanked 3 times in 3 posts
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Hi all,
It appears the server is still down, I will alert you once the issue is resolved.
Tim
NinjaTrader Customer Service |
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05-14-2010, 09:05 AM
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#11 |
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NinjaTrader Customer Service
Join Date: Nov 2009
Location: Denver, CO
Posts: 1,424
Thanks: 0
Thanked 3 times in 3 posts
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Hi,
This issue has been resolved, please disconnect and reconnect to your provider. Thank you for your patience.
Tim
NinjaTrader Customer Service |
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05-14-2010, 09:14 AM
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#12 |
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Junior Member
Join Date: Jul 2007
Posts: 5
Thanks: 0
Thanked 0 times in 0 posts
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All looks good here Tim, thank you for the follow up.
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05-14-2010, 09:33 AM
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#13 |
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NinjaTrader Customer Service
Join Date: Nov 2009
Location: Denver, CO
Posts: 1,424
Thanks: 0
Thanked 3 times in 3 posts
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Great!
Keep in mind, that, unfortunately, the data while the server was down, will not be available.
Tim
NinjaTrader Customer Service |
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05-14-2010, 09:37 AM
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#14 |
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Member
Join Date: Mar 2008
Posts: 87
Thanks: 3
Thanked 4 times in 4 posts
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Thanks, Tim.
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05-14-2010, 09:41 AM
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#15 |
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Senior Member
Join Date: Jul 2008
Location: East Rochester, NY
Posts: 899
Thanks: 0
Thanked 19 times in 17 posts
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This happens all too frequently lately. Why is there not a backup server? Why do we have to deal with data gaps because of the lack of a backup server? I was trying to open a trading room this morning but had nothing but bad data. I'm not trying to stir up trouble but when this happens quite frequently shouldn't someone be looking for a cure?
Last edited by eDanny; 05-14-2010 at 09:46 AM.
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