Attention!

snaphook · 08-05-2010, 08:08 AM

NT 7.0.0.19

NinjaTrader_Brett · 08-05-2010, 08:27 AM

Hello,

Thank you for your forum post.

Can you please goto Control Center->Help->Mail To Support and send a message into support referencing this forum post and sending works workspace files and your trace and log files with ATTN: Brett in the subject line so that I may further assist.

I look forward to assisting you further.

snaphook · 08-05-2010, 08:40 AM

I would love to but I keep getting a timeout error at: subscriber-support@ninjatrader.com

NinjaTrader_Brett · 08-05-2010, 08:50 AM

Hello,

Unfortunately, the mail to support feature does not function for some users due to a variety of factors which are beyond our control. Please send this files manually using your email client by sending to support at ninjatrader dot com and attach the following files.

Start Menu--> My Documents--> NinjaTrader 7--> Trace--> trace.20100805 for today. (trace.yyyymmdd for any other date)

Start Menu--> My Documents--> NinjaTrader 7--> Log--> log.20100805 for today. (log.yyyymmdd for any other date)

I look forward to assisting you further.

08-05-2010, 08:08 AM	#1
snaphook Senior Member Join Date: Apr 2008 Posts: 376 Thanks: 0 Thanked 20 times in 11 posts	WoodiesCCI Log errors NT 7.0.0.19
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08-05-2010, 08:27 AM	#2
NinjaTrader_Brett NinjaTrader Customer Service Join Date: Dec 2009 Location: Denver, CO, USA Posts: 6,498 Thanks: 109 Thanked 291 times in 280 posts	Hello, Thank you for your forum post. Can you please goto Control Center->Help->Mail To Support and send a message into support referencing this forum post and sending works workspace files and your trace and log files with ATTN: Brett in the subject line so that I may further assist. I look forward to assisting you further. Brett NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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08-05-2010, 08:40 AM	#3
snaphook Senior Member Join Date: Apr 2008 Posts: 376 Thanks: 0 Thanked 20 times in 11 posts	I would love to but I keep getting a timeout error at: subscriber-support@ninjatrader.com
	Facebook Twitter YouTube

08-05-2010, 08:50 AM	#4
NinjaTrader_Brett NinjaTrader Customer Service Join Date: Dec 2009 Location: Denver, CO, USA Posts: 6,498 Thanks: 109 Thanked 291 times in 280 posts	Hello, Unfortunately, the mail to support feature does not function for some users due to a variety of factors which are beyond our control. Please send this files manually using your email client by sending to support at ninjatrader dot com and attach the following files. Start Menu--> My Documents--> NinjaTrader 7--> Trace--> trace.20100805 for today. (trace.yyyymmdd for any other date) Start Menu--> My Documents--> NinjaTrader 7--> Log--> log.20100805 for today. (log.yyyymmdd for any other date) I look forward to assisting you further. Brett NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

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