Error/closing down

pinballmad · 08-19-2010, 06:06 AM

Hello,

I'm not sure where to post this, so I'll try here.

I was running the NT7 and encountered a problem..... "NT hes encountered a problem and needs to close. The data was written to a trace file. Send this file via e-mail." or something like this.... What trace file and what address do I send the e-mail to??

I tried restarting the computer and tried running NT7 again and the same as above happened.

NinjaTrader_Chip · 08-19-2010, 06:30 AM

Hello pinballmad,

Thank you for your post.

In order for me to understand what may be taking place with your set up, please send the most recent Log & Trace files.

They can be found in your (My) Documents folder at the folders:

1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

2. NinjaTrader 7 > Log > log.YYYYMMDD.txt

Please include a reference to this thread & make it to my attention. You can email it to support AT ninjatrader DOT com.

08-19-2010, 06:06 AM	#1
pinballmad Member Join Date: Aug 2009 Posts: 80 Thanks: 0 Thanked 0 times in 0 posts	Error/closing down Hello, I'm not sure where to post this, so I'll try here. I was running the NT7 and encountered a problem..... "NT hes encountered a problem and needs to close. The data was written to a trace file. Send this file via e-mail." or something like this.... What trace file and what address do I send the e-mail to?? I tried restarting the computer and tried running NT7 again and the same as above happened.
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08-19-2010, 06:30 AM	#2
NinjaTrader_Chip NinjaTrader Customer Service Join Date: Dec 2009 Location: Denver, CO Posts: 1,422 Thanks: 0 Thanked 0 times in 0 posts	Hello pinballmad, Thank you for your post. In order for me to understand what may be taking place with your set up, please send the most recent Log & Trace files. They can be found in your (My) Documents folder at the folders: 1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt 2. NinjaTrader 7 > Log > log.YYYYMMDD.txt Please include a reference to this thread & make it to my attention. You can email it to support AT ninjatrader DOT com. Chip NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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