Attention!

brima · 10-29-2010, 07:43 AM

Hello,

I had a difference between the executions tab and executions log file the other day. So when restarting NT I suddenly had an (open) position which I never open by myself in the chart.

Executions tab shows the unknown position allegedly bought to a price that even was far beyond the prices of the time.

This is extremely annoying. Please help!

Thank you in advance
brima

NinjaTrader_Kyle · 10-29-2010, 08:24 AM

brima,

Thank you for your post.

Unfortunately, I'm not sure which order you're trying to direct my attention to.
Please provide me with the execution time of the order in question.

brima · 10-29-2010, 08:47 AM

It's the blue coloured order in my first picture. This order you will not find in the executions log. Order-ID is 7a3572.

NinjaTrader_Kyle · 10-29-2010, 08:53 AM

brima,

Thanks for the clarification.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:
1.) A link to this forum thread.

2.) Your log file from the 27th.
You will find the log file in the Documents > NinjaTrader 7 > Log folder.
The file will be named 'log.20101027.txt'.

brima · 11-03-2010, 10:31 AM

As I didn_t hear from you so far – are there any new insights concerning the problem?

NinjaTrader_Kyle · 11-03-2010, 10:34 AM

Hi brima,

It seems that you did not receive my reply from the 29th.

I just sent that reply to you again via email. Please let me know if you do not receive this message.

brima · 11-03-2010, 11:08 AM

I didn't receive any reply, also not today's. I checked junk mailbox as well but nothing.

NinjaTrader_Kyle · 11-03-2010, 11:10 AM

brima,

Do you have another address that you could contact Support [AT] NinjaTrader [DOT] com with?

If so, please send that note with a link to this thread.

NinjaTrader_Kyle · 11-03-2010, 11:20 AM

Hi brima,

I just received your email and followed up with you at that address.

Please let me know if you do not receive this message in the next 10-15 minutes.

brima · 11-03-2010, 11:32 AM

Got it - thank you very much.

10-29-2010, 07:43 AM	#1
brima Member Join Date: Mar 2008 Location: Germany Posts: 56 Thanks: 4 Thanked 0 times in 0 posts	Executions Tab doesn't match Executions log file Hello, I had a difference between the executions tab and executions log file the other day. So when restarting NT I suddenly had an (open) position which I never open by myself in the chart. Executions tab shows the unknown position allegedly bought to a price that even was far beyond the prices of the time. This is extremely annoying. Please help! Thank you in advance brima
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10-29-2010, 08:24 AM	#2
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	brima, Thank you for your post. Unfortunately, I'm not sure which order you're trying to direct my attention to. Please provide me with the execution time of the order in question. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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10-29-2010, 08:47 AM	#3
brima Member Join Date: Mar 2008 Location: Germany Posts: 56 Thanks: 4 Thanked 0 times in 0 posts	It's the blue coloured order in my first picture. This order you will not find in the executions log. Order-ID is 7a3572.
	Facebook Twitter YouTube

10-29-2010, 08:53 AM	#4
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	brima, Thanks for the clarification. Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line. In the message, please include the following: 1.) A link to this forum thread. 2.) Your log file from the 27th. You will find the log file in the Documents > NinjaTrader 7 > Log folder. The file will be named 'log.20101027.txt'. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

11-03-2010, 10:31 AM	#5
brima Member Join Date: Mar 2008 Location: Germany Posts: 56 Thanks: 4 Thanked 0 times in 0 posts	As I didn_t hear from you so far – are there any new insights concerning the problem?
	Facebook Twitter YouTube

11-03-2010, 10:34 AM	#6
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hi brima, It seems that you did not receive my reply from the 29th. I just sent that reply to you again via email. Please let me know if you do not receive this message. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

11-03-2010, 11:08 AM	#7
brima Member Join Date: Mar 2008 Location: Germany Posts: 56 Thanks: 4 Thanked 0 times in 0 posts	I didn't receive any reply, also not today's. I checked junk mailbox as well but nothing.
	Facebook Twitter YouTube

11-03-2010, 11:10 AM	#8
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	brima, Do you have another address that you could contact Support [AT] NinjaTrader [DOT] com with? If so, please send that note with a link to this thread. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

11-03-2010, 11:20 AM	#9
NinjaTrader_Kyle NinjaTrader Customer Service Join Date: Dec 2008 Location: Denver, CO, USA Posts: 7,355 Thanks: 146 Thanked 253 times in 249 posts	Hi brima, I just received your email and followed up with you at that address. Please let me know if you do not receive this message in the next 10-15 minutes. Kyle NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

11-03-2010, 11:32 AM	#10
brima Member Join Date: Mar 2008 Location: Germany Posts: 56 Thanks: 4 Thanked 0 times in 0 posts	Got it - thank you very much.
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