Charts have stopped updating

Operandi · 12-13-2010, 07:50 AM

NT 7.1000.1 was working fine on Friday, however today the charts stopped updating.

I am connected to Kinetick and checked that the end date for every chart was set for today. All instruments are affected and nothing shows in the DOM.

I shut down NT and restarted it again. Same problem.

I created new charts and reloaded data. Same problem

I rebooted the PC, reloaded NT and had the same problem.

I have tried sending you a support email via help but the system has now locked up.

Please advise.

Thanks

NinjaTrader_Brett · 12-13-2010, 08:01 AM

Hello,

What data feed provider are you connected too?

I look forward to assisting you further.

Operandi · 12-13-2010, 08:02 AM

Kinetick as stated in my first post

NinjaTrader_Brett · 12-13-2010, 08:05 AM

Hello,

Ah, must have just missed it sorry about that.

We are receiving same reports on other users on Kinetick at this time. Kinetick team is looking into the issue now. I have no update as of currently other then it is being aggressively looked into now as to why this is occurring.

Thanks for your patience.

Operandi · 12-13-2010, 08:15 AM

Just reloaded NT again and it looks like Kinetick is now updating the charts

NinjaTrader_Brett · 12-13-2010, 08:24 AM

Hello,

Issue looks to be resolved. Please let me know if the issue comes up again.

I look forward to assisting you further.

12-13-2010, 07:50 AM	#1
Operandi Senior Member Join Date: Aug 2008 Location: UK Posts: 115 Thanks: 0 Thanked 1 time in 1 post	Charts have stopped updating NT 7.1000.1 was working fine on Friday, however today the charts stopped updating. I am connected to Kinetick and checked that the end date for every chart was set for today. All instruments are affected and nothing shows in the DOM. I shut down NT and restarted it again. Same problem. I created new charts and reloaded data. Same problem I rebooted the PC, reloaded NT and had the same problem. I have tried sending you a support email via help but the system has now locked up. Please advise. Thanks
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12-13-2010, 08:01 AM	#2
NinjaTrader_Brett NinjaTrader Customer Service Join Date: Dec 2009 Location: Denver, CO, USA Posts: 6,498 Thanks: 109 Thanked 291 times in 280 posts	Hello, What data feed provider are you connected too? I look forward to assisting you further. Brett NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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12-13-2010, 08:02 AM	#3
Operandi Senior Member Join Date: Aug 2008 Location: UK Posts: 115 Thanks: 0 Thanked 1 time in 1 post	Kinetick as stated in my first post
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12-13-2010, 08:05 AM	#4
NinjaTrader_Brett NinjaTrader Customer Service Join Date: Dec 2009 Location: Denver, CO, USA Posts: 6,498 Thanks: 109 Thanked 291 times in 280 posts	Hello, Ah, must have just missed it sorry about that. We are receiving same reports on other users on Kinetick at this time. Kinetick team is looking into the issue now. I have no update as of currently other then it is being aggressively looked into now as to why this is occurring. Thanks for your patience. Brett NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

12-13-2010, 08:15 AM	#5
Operandi Senior Member Join Date: Aug 2008 Location: UK Posts: 115 Thanks: 0 Thanked 1 time in 1 post	Just reloaded NT again and it looks like Kinetick is now updating the charts
	Facebook Twitter YouTube

12-13-2010, 08:24 AM	#6
NinjaTrader_Brett NinjaTrader Customer Service Join Date: Dec 2009 Location: Denver, CO, USA Posts: 6,498 Thanks: 109 Thanked 291 times in 280 posts	Hello, Issue looks to be resolved. Please let me know if the issue comes up again. I look forward to assisting you further. Brett NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

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