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| Miscellaneous Support Miscellaneous support issues. |
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12-19-2010, 08:07 AM
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#1 |
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Junior Member
Join Date: Dec 2010
Posts: 3
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Please help with ninjatrader 7.0
I know this a stupid question, when I open ninjatrader the control center screen doesnt show up, but it does have the process running on background . I running on windows 7 x86 with all the updates installed that including framwork 4.0. anyone know anything I missing?
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12-19-2010, 09:25 PM
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#2 |
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NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO
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Hello ddock,
Welcome to the NinjaTrader Support Forums! Please try to restart your PC & then bring up NinjaTrader again. If the issue persists then please send an email with your Log & Trace files to support AT ninjatrader DOT com.
Chip
NinjaTrader Customer Service |
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12-20-2010, 07:14 PM
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#3 |
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Junior Member
Join Date: Dec 2010
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I did restart the computer, the control center screen just dont want to show up. however ninjatrader does work on my laptop, my laptop config is windows 7 x64 with all updates but without framwork 4.0. can you tell me where do I get the log & trace files ? so I can email them
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12-20-2010, 07:47 PM
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#4 |
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NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO
Posts: 1,422
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Hello ddock,
From the NinjaTrader Control Center go to Help > Email to Support… Please make sure to include the Log & Trace files and a reference to this forum thread. Thank you,
Chip
NinjaTrader Customer Service |
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12-20-2010, 08:02 PM
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#5 |
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Junior Member
Join Date: Dec 2010
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that is exactly my problem, the control center WONT show up, the window suppose pop up after the loading screen and a ring voice. but there is nothing, complete nothing. I trying to make a video capture so you know what I mean
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12-20-2010, 11:21 PM
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#6 |
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NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO
Posts: 1,422
Thanks: 0
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Since you are unable to open the platform, you can send us an email to support AT ninjatrader DOT com & attach the diagnostic files.
You can find these in: 1. NinjaTrader 7 > Trace > trace.YYYYMMDD.txt 2. NinjaTrader 7 > Log > log.YYYYMMDD.txt (see screenshots) You can attach these text files to your email and please include a reference to this forum thread. Thank you,
Chip
NinjaTrader Customer Service |
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