Attention!

meegwell · 01-27-2011, 06:19 PM

I've been using (learning) NT7 (64) for a week or more now on a Win 7 machine. I closed NT today. When I launched it again, the initial splash screen cycles then nothing. The application never comes up. In task manager it shows that it is running.

I have rebooted. I force killed it from task manager and tried again. Nothing.

Meegwell

NinjaTrader_Vincent · 01-28-2011, 02:23 AM

Hi,

Can you send a note to support at ninjatrader and refer to this post. Then include your trace file which you can find under the windows start menu--> (My) Documents--> NinjaTrader 7--> Trace--> trace.20110128. This is a .txt file. Attach it to the email if it's under 4 MB and send it over.

If it's larger than 4 MB, send a note as well and refer to this post as well, however include that you couldn't send the license because of the size. I will send different instructions then.

yroyal · 01-29-2011, 02:05 AM

Vincent, I am facing the same problem. I have a lifetime license of Ninja. Till 28th Ninja was working fine. On 29th I tried to launch it but couldnt. I have sent you the trace files. Please solve the issue.

I have configured Zenfire to connect on startup. Could that be a reason for the issue ?

un$ane · 01-29-2011, 04:49 AM

I'm having the same issue too...Just walk away from the computer. It will eventually start. Took about 15 mins for me. Seems to be a timed loop trying to connect to Zen-Fire.

yroyal · 01-29-2011, 05:13 AM

Un$ane, I tried it and yes, Ninja started after 15/20 minutes. But some solution needs to be there for this issue. Its not practical to wait for so long for an application to start..

pmaglio · 01-29-2011, 06:28 AM

same here with zenfire 32 bit.
Takes too much to start and cant connect

philipp · 01-29-2011, 06:43 AM

same problem since friday evening??? any solution??

TAJTrades · 01-29-2011, 07:29 AM

Ditto. Saturday morning was the first time it has happened. Last week was no issue.
O/S: Windows XP
Data: Zenfire
Accnt: Amp Live
NT V: NT 7.? ( Can not get it to load so don't know the release)

NT does NOT show up in Task Manager yet when I click to start NT again I get the error msg saying "There can be only one instance of Ninja running......"

Suggestions?

yroyal · 01-29-2011, 08:17 AM

This is definitely some Zen-Fire issue I feel. When Ninja 7 started after say 20 minutes, i disabled Zenfire to connect on startup. Closed down Ninja and re-started without any problems.

TajTrades, under task manager, go to processes and delete file named something like ninjatrader.exe. After that u wont get the error message.

TX_Trader · 01-29-2011, 08:18 AM

I was having same problem - looks related to Zenfire connection as others noted.

When I disabled "Connection on Startup" to ZF, NT now starts properly. Perhaps ZF is working on their servers this weekend...

pedroprada@bellsouth.net · 01-29-2011, 08:34 AM

I started to have SAME issue today

I thought it was my computer. I tried reinstalling TWICE and same happens.

I will try to disable starting Zenfire when NT starts to see what happens.

Pedro

NinjaTrader_Vincent · 01-29-2011, 08:48 AM

Hi,

We have contacted Zen-Fire and will let you know when we receive any news.

TAJTrades · 01-29-2011, 08:50 AM

Update. Once it NT or Zenfire decided to crawl out of bed, all is fine.

NinjaTrader_Vincent · 01-29-2011, 08:53 AM

Hi,

Not sure if I can follow. Are you saying all is fine now? Can you connect again?

NinjaTrader_Vincent · 01-29-2011, 08:58 AM

Quote:

Originally Posted by NinjaTrader_Vincent

Hi,

We have contacted Zen-Fire and will let you know when we receive any news.

Hi,

I just received an update from Zen-Fire.

There is maintenance going on their servers which will give intermittent connectivity until later tonight.

01-27-2011, 06:19 PM	#1
meegwell Member Join Date: Jan 2011 Posts: 51 Thanks: 0 Thanked 0 times in 0 posts	NT7 Doesn't Launch Anymore I've been using (learning) NT7 (64) for a week or more now on a Win 7 machine. I closed NT today. When I launched it again, the initial splash screen cycles then nothing. The application never comes up. In task manager it shows that it is running. I have rebooted. I force killed it from task manager and tried again. Nothing. Meegwell
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01-28-2011, 02:23 AM	#2
NinjaTrader_Vincent NinjaTrader Customer Service Join Date: Mar 2005 Location: Amsterdam, The Netherlands Posts: 2,042 Thanks: 0 Thanked 3 times in 3 posts	Hi, Can you send a note to support at ninjatrader and refer to this post. Then include your trace file which you can find under the windows start menu--> (My) Documents--> NinjaTrader 7--> Trace--> trace.20110128. This is a .txt file. Attach it to the email if it's under 4 MB and send it over. If it's larger than 4 MB, send a note as well and refer to this post as well, however include that you couldn't send the license because of the size. I will send different instructions then. Vincent NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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01-29-2011, 02:05 AM	#3
yroyal Junior Member Join Date: Jan 2009 Posts: 16 Thanks: 0 Thanked 0 times in 0 posts	Vincent, I am facing the same problem. I have a lifetime license of Ninja. Till 28th Ninja was working fine. On 29th I tried to launch it but couldnt. I have sent you the trace files. Please solve the issue. I have configured Zenfire to connect on startup. Could that be a reason for the issue ?
	Facebook Twitter YouTube

01-29-2011, 04:49 AM	#4
un$ane Member Join Date: Oct 2008 Posts: 68 Thanks: 0 Thanked 0 times in 0 posts	I'm having the same issue too...Just walk away from the computer. It will eventually start. Took about 15 mins for me. Seems to be a timed loop trying to connect to Zen-Fire. Last edited by un$ane; 01-29-2011 at 04:51 AM.
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01-29-2011, 05:13 AM	#5
yroyal Junior Member Join Date: Jan 2009 Posts: 16 Thanks: 0 Thanked 0 times in 0 posts	Un$ane, I tried it and yes, Ninja started after 15/20 minutes. But some solution needs to be there for this issue. Its not practical to wait for so long for an application to start..
	Facebook Twitter YouTube

01-29-2011, 06:28 AM	#6
pmaglio Senior Member Join Date: Oct 2007 Location: Argentina Posts: 175 Thanks: 2 Thanked 19 times in 14 posts	same here with zenfire 32 bit. Takes too much to start and cant connect
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01-29-2011, 06:43 AM	#7
philipp Member Join Date: Nov 2010 Posts: 44 Thanks: 0 Thanked 2 times in 1 post	same problem since friday evening??? any solution??
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01-29-2011, 07:29 AM	#8
TAJTrades Senior Member Join Date: Dec 2007 Location: Atlanta Posts: 281 Thanks: 0 Thanked 4 times in 3 posts	Ditto. Saturday morning was the first time it has happened. Last week was no issue. O/S: Windows XP Data: Zenfire Accnt: Amp Live NT V: NT 7.? ( Can not get it to load so don't know the release) NT does NOT show up in Task Manager yet when I click to start NT again I get the error msg saying "There can be only one instance of Ninja running......" Suggestions? Last edited by TAJTrades; 01-29-2011 at 07:32 AM.
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01-29-2011, 08:17 AM	#9
yroyal Junior Member Join Date: Jan 2009 Posts: 16 Thanks: 0 Thanked 0 times in 0 posts	This is definitely some Zen-Fire issue I feel. When Ninja 7 started after say 20 minutes, i disabled Zenfire to connect on startup. Closed down Ninja and re-started without any problems. TajTrades, under task manager, go to processes and delete file named something like ninjatrader.exe. After that u wont get the error message.
	Facebook Twitter YouTube

01-29-2011, 08:18 AM	#10
TX_Trader Junior Member Join Date: Dec 2009 Posts: 4 Thanks: 0 Thanked 0 times in 0 posts	I was having same problem - looks related to Zenfire connection as others noted. When I disabled "Connection on Startup" to ZF, NT now starts properly. Perhaps ZF is working on their servers this weekend...
	Facebook Twitter YouTube

01-29-2011, 08:34 AM	#11
pedroprada@bellsouth.net Senior Member Join Date: Oct 2008 Location: Weston, FL Posts: 227 Thanks: 1 Thanked 5 times in 5 posts	I started to have SAME issue today I thought it was my computer. I tried reinstalling TWICE and same happens. I will try to disable starting Zenfire when NT starts to see what happens. Pedro
	Facebook Twitter YouTube

01-29-2011, 08:48 AM	#12
NinjaTrader_Vincent NinjaTrader Customer Service Join Date: Mar 2005 Location: Amsterdam, The Netherlands Posts: 2,042 Thanks: 0 Thanked 3 times in 3 posts	Hi, We have contacted Zen-Fire and will let you know when we receive any news. Vincent NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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01-29-2011, 08:50 AM	#13
TAJTrades Senior Member Join Date: Dec 2007 Location: Atlanta Posts: 281 Thanks: 0 Thanked 4 times in 3 posts	Update. Once it NT or Zenfire decided to crawl out of bed, all is fine.
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01-29-2011, 08:53 AM	#14
NinjaTrader_Vincent NinjaTrader Customer Service Join Date: Mar 2005 Location: Amsterdam, The Netherlands Posts: 2,042 Thanks: 0 Thanked 3 times in 3 posts	Hi, Not sure if I can follow. Are you saying all is fine now? Can you connect again? Vincent NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

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