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| Installation and Licensing Support for installation and licensing of NinjaTrader. |
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#1 |
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Junior Member
Join Date: Dec 2010
Posts: 28
Thanks: 2
Thanked 0 times in 0 posts
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Hi,
I have the latest version of NT7 installed (licensed). When I launch it it crashes with a stack-overflow bug in both the 64bit and 32bit versions. I have shut down my PC, tried again, same result. I have uninstalled NT7, restarted my PC, deleted the NT7 folder (program files(x86)\NinjaTrader), downloaded and installed the latest version, same result. This is the message I get from Windows: Description: Stopped working Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: ninjatrader.exe Problem Signature 02: 7.0.1000.7 Problem Signature 03: 4e670339 Problem Signature 04: NinjaTrader.Core Problem Signature 05: 7.0.1000.7 Problem Signature 06: 4e67034e Problem Signature 07: 2537 Problem Signature 08: 0 Problem Signature 09: System.StackOverflowException OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 My PC: OS: Windows Vista 64bit with all updates installed CPU: Intel Quad 2.4GHz RAM: 8GB DDR2 HD: 320GB with more than 100GB free Internet: 10MB ADSL+ NT7 worked great for more than 40 days, it suddenly broke down. Please Help. Thanks, Yaron |
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#2 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,240
Thanks: 83
Thanked 338 times in 330 posts
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Hello Yaron,
Can you please send me your latest log and trace files. Log and trace files can be found at the following locations. Please attach these files in your email and send it to support[at]ninjatrader[dot]com. Put 'Attn Jason' in the subject header and reference this forum thread. C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20111212 for today. (log.yyyymmdd for any other date) C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20111212 for today. (trace.yyyymmdd for any other date)
Jason
NinjaTrader Customer Service |
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#3 |
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Junior Member
Join Date: Dec 2010
Posts: 28
Thanks: 2
Thanked 0 times in 0 posts
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I've sent you the email with the data and references you requested.
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#4 |
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Junior Member
Join Date: Dec 2010
Posts: 28
Thanks: 2
Thanked 0 times in 0 posts
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Problem resolved by deleting my workspace XML file located at "C:\Users\....\Documents\NinjaTrader 7\workspaces". Apparently, it became corrupt for some unexplained reason.
It is recommended to backup your workspace file from time to time (just copy it to a different location on your Hard drive or follow the NT7 help file section that explains how to create an entire backup here). Since I didn't do that, I had to rebuild my workspace from scratch... :| Thank you Jason for your help.
Last edited by Yaron; 12-12-2011 at 03:51 AM.
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| Tags |
| crash, stack over flow exception |
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