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Old 12-12-2011, 01:27 AM   #1
Yaron
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Default NinjaTrader 7 crashes on startup

Hi,

I have the latest version of NT7 installed (licensed). When I launch it it crashes with a stack-overflow bug in both the 64bit and 32bit versions. I have shut down my PC, tried again, same result.

I have uninstalled NT7, restarted my PC, deleted the NT7 folder (program files(x86)\NinjaTrader), downloaded and installed the latest version, same result.

This is the message I get from Windows:
Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ninjatrader.exe
Problem Signature 02: 7.0.1000.7
Problem Signature 03: 4e670339
Problem Signature 04: NinjaTrader.Core
Problem Signature 05: 7.0.1000.7
Problem Signature 06: 4e67034e
Problem Signature 07: 2537
Problem Signature 08: 0
Problem Signature 09: System.StackOverflowException
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033


My PC:
OS: Windows Vista 64bit with all updates installed
CPU: Intel Quad 2.4GHz
RAM: 8GB DDR2
HD: 320GB with more than 100GB free
Internet: 10MB ADSL+

NT7 worked great for more than 40 days, it suddenly broke down.

Please Help.

Thanks,
Yaron
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Old 12-12-2011, 01:33 AM   #2
NinjaTrader_Jason
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Hello Yaron,

Can you please send me your latest log and trace files. Log and trace files can be found at the following locations. Please attach these files in your email and send it to support[at]ninjatrader[dot]com. Put 'Attn Jason' in the subject header and reference this forum thread.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20111212 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20111212 for today. (trace.yyyymmdd for any other date)
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Old 12-12-2011, 01:41 AM   #3
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I've sent you the email with the data and references you requested.
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Old 12-12-2011, 03:09 AM   #4
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Problem resolved by deleting my workspace XML file located at "C:\Users\....\Documents\NinjaTrader 7\workspaces". Apparently, it became corrupt for some unexplained reason.

It is recommended to backup your workspace file from time to time (just copy it to a different location on your Hard drive or follow the NT7 help file section that explains how to create an entire backup here). Since I didn't do that, I had to rebuild my workspace from scratch... :|

Thank you Jason for your help.
Last edited by Yaron; 12-12-2011 at 03:51 AM.
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