![]() |
This website will be down for maintenance from Friday May 24th at 6PM MDT until Saturday May 25th at 11AM MDT. We apologize for the inconvenience. If you need assistance during this time, please email sales@ninjatrader.com
|
|||||||
| Connecting Support for establishing connections to your broker or market data service provider. |
![]() |
|
|
Thread Tools | Display Modes |
|
|
#1 |
|
Junior Member
Join Date: Dec 2011
Posts: 10
Thanks: 1
Thanked 0 times in 0 posts
|
I'm having a problem with Chart Trader changing the entry price I specify for Globex Soybeans . I use Kinetick as the primary feed, and the broker connection to Patsystems. I've verified the symbol mapping with anNT guy via email.
Kinetick is @S Pats is ZS|CME_CBT|0.01 Please take a look at this partial log file and see if it makes any sense. (I redacted my account number) This trade should not have been filled. 6/5/2012 11:54132Submitting order by chart trader direct entry 6/5/2012 11:54132Submitting order without strategy 6/5/2012 11:54132Order='1765873/XXAcct.#' Name='' New state=PendingSubmit Instrument='ZS 07-12' Action=Sell Limit price=1360.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error='' 6/5/2012 11:54132Order='1765873/XXAcct.#' Name='' New state=Accepted Instrument='ZS 07-12' Action=Sell Limit price=1350 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error='' 6/5/2012 11:54132Order='1765873/XXAcct.#' Name='' New state=Working Instrument='ZS 07-12' Action=Sell Limit price=1350 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error='' 6/5/2012 11:54132Order='1765873/XXAcct.#' Name='' New state=Filled Instrument='ZS 07-12' Action=Sell Limit price=1350 Stop price=0 Quantity=1 Type=Limit Filled=1 Fill price=1356.25 Error=NoError Native error='' 6/5/2012 11:54116Execution='CME_CBT 7218:1060320120605PTS60PX 20120605175414000731' Instrument='ZS 07-12' Account='XXAcct.#' Exchange=Default Price=1356.25 Quantity=1 Market position=Short Operation=Insert Order='1765873' Time='6/5/2012 11:54:19 AM' 6/5/2012 11:54164Instrument='ZS 07-12' Account='22246081' Avg price=1356.25 Quantity=1 Market position=Short Operation=Insert Currency=UsDollar
Last edited by gunders; 06-12-2012 at 09:54 AM.
|
|
|
|
|
|
#2 |
|
NinjaTrader Customer Service
Join Date: Dec 2011
Location: India
Posts: 3,286
Thanks: 580
Thanked 546 times in 541 posts
|
Hello gunders,
Please send me your log and trace files for today so that I may look into what occurred. You can do this by going to the Control Center-> Help-> Mail to Support. Please reference the following ticket number in the body of the email:664603
Joydeep M.
NinjaTrader Customer Service |
|
|
|
|
|
#3 |
|
Junior Member
Join Date: Dec 2011
Posts: 10
Thanks: 1
Thanked 0 times in 0 posts
|
I sent log and trace files via regular email as attachmants. I can not get the SMTP server setup inside NT to work.
Thanks, |
|
|
|
|
|
#4 |
|
NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO, USA
Posts: 6,498
Thanks: 109
Thanked 291 times in 280 posts
|
Ed,
Thanks for sending in these files. I will need to work with your broker to figure out what is going on here. Who is your broker, I se RJO as the connection name but that is your clearing firm who is your broker? Thanks. -Brett
Brett
NinjaTrader Customer Service |
|
|
|
|
|
#5 |
|
Junior Member
Join Date: Dec 2011
Posts: 10
Thanks: 1
Thanked 0 times in 0 posts
|
Brett,
I am emailing you the name and number of a guy to talk to at my broker. Thanks, Ed |
|
|
|
|
|
#6 |
|
Junior Member
Join Date: Dec 2011
Posts: 10
Thanks: 1
Thanked 0 times in 0 posts
|
Brett,
Were you able to speak with the fellow at my Broker? Thanks, |
|
|
|
|
|
#7 |
|
NinjaTrader Customer Service
Join Date: Dec 2009
Location: Denver, CO, USA
Posts: 6,498
Thanks: 109
Thanked 291 times in 280 posts
|
Yes,
I sent you an email. Looks like you got it last night will try to call you this morning. -Brett
Brett
NinjaTrader Customer Service |
|
|
|
![]() |
| Tags |
| chart trader, pats, patsystems, zs|cme_cbt|0.01 |
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| NT v7 Chart Trader & Tick Chart | Zythyr | Charting | 1 | 03-28-2011 09:01 PM |
| Chart Trader Data switch from Kinetick to Broker | billr | Charting | 7 | 03-17-2011 02:45 PM |
| TD - Chart trader problem | fourpeaks99 | Version 7 Beta General Questions & Bug Reports | 1 | 07-08-2010 07:39 AM |
| Chart Trader PnL problem | garciaal | Miscellaneous Support | 5 | 05-14-2009 09:40 AM |
| Chart Trader problem | cptrader | Charting | 1 | 11-25-2008 08:46 AM |