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| Installation and Licensing Support for installation and licensing of NinjaTrader. |
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#1 |
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Member
Join Date: Aug 2011
Posts: 52
Thanks: 13
Thanked 0 times in 0 posts
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Microsoft had to assist in the installation of Office 2010 and apparently they hosed my Ninja Trader installation. Whats the best way for me to get up and trading again?
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#2 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Hello DenMan,
You can download and install NinjaTrader at the following link. http://www.ninjatrader.com/download-registration.php If you do not have your license key anymore, please send me an email at support[at]ninjatrader[dot]com. Put 'Attn Jason, Reinstall Ninja Trader' in the subject header.
Jason
NinjaTrader Customer Service |
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#3 |
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Member
Join Date: Aug 2011
Posts: 52
Thanks: 13
Thanked 0 times in 0 posts
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I've got my licence key and tried to install NT 7 again, following your link. I got the mesage "tmp1A6B.tmp File not found. Check the file name and try again." I canceled out or the error box to try and search for the file and got another error message "The older version of NinjaTrader 7 cannot be removed. Contact yourtechnical support group." The instalation ended and I searched C: for tmp1A6B.tmp and it couldn't be found. What's my next step to get back to trading?
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#4 |
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NinjaTrader Customer Service
Join Date: Aug 2007
Location: Breda, Netherlands
Posts: 11,215
Thanks: 82
Thanked 332 times in 324 posts
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Hello DenMan,
The tmp1A6B.tmp error indicates that NinjaTrader installation files are missing. Likely you have registry/cleaning software that removed these files. Unfortunately, you will need to completely uninstall NinjaTrader using cleanup software before you can reinstall NinjaTrader and start it again. You will lose all saved settings and data. If you do not have such cleanup software available, please use the Microsoft FixIt to uninstall NinjaTrader. You can download and install it at the link below. http://support.microsoft.com/mats/Pr..._and_Uninstall Once NinjaTrader has been removed, you will be able to install NinjaTrader successfully again.
Jason
NinjaTrader Customer Service |
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The following user says thank you to NinjaTrader_Jason for this post: |
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#5 |
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Member
Join Date: Aug 2011
Posts: 52
Thanks: 13
Thanked 0 times in 0 posts
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The Uninstall/Install worked great! I'm trading again. Thanks for your help!
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