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Connecting Support for establishing connections to your broker or market data service provider.

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Old 07-16-2013, 07:42 AM   #1
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Default Orange Connection

This is the third time in the past 2 weeks where my CQG connection goes Orange RIGHT at market open - missing out on my trades. I also noticed it goes orange sometimes RIGHT at big news release.

It also does is spontaneously through the day, at least once a day.

No it's not my computer or connection.

Someone tell them to GET BETTER SERVERS.
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Old 07-16-2013, 07:56 AM   #2
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Hello bau250,

Thanks for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please provide a link to this forum topic in the message and put ATTN Brandon

I look forward to assisting you further.
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