Attention!

mr_ben · 03-20-2006, 01:52 AM

I have just upgraded to v5.1.1000.1 and now I get connection lost in the control panel. My Dom windows report price okay and I am getting prices within the TWS windows but I cannot place orders and I don't get quotes in control panel. Also I've had several alerts come up SMART:AMEX/SPY/STK.

IB are not reporting any problems

NinjaTrader_Ray · 03-20-2006, 02:00 AM

This really means that there is a disconnection from IB servers. Try again later on today.

Ray

NinjaTrader_Vincent · 03-20-2006, 02:01 AM

Hi,

Can you send an email to support@ninjatrader.com

send it from within V5 under Help--> Mail to support, that way we have log files and can investigate.

Vince

mr_ben · 03-20-2006, 02:50 AM

sorry but email from within ninja doesn't work. I have another fault call in for that.

Currently I am reverting to the previous version and will let you know if the problem is resolved

mr_ben · 03-20-2006, 05:42 AM

I have been running now for several hours on the previous version with no disconnects

03-20-2006, 01:52 AM	#1
mr_ben Join Date: Mar 2006 Location: , , Posts: 7 Thanks: 0 Thanked 0 times in 0 posts	imported post I have just upgraded to v5.1.1000.1 and now I get connection lost in the control panel. My Dom windows report price okay and I am getting prices within the TWS windows but I cannot place orders and I don't get quotes in control panel. Also I've had several alerts come up SMART:AMEX/SPY/STK. IB are not reporting any problems
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03-20-2006, 02:00 AM	#2
NinjaTrader_Ray Administrator Join Date: Nov 2004 Location: Denver, CO, USA Posts: 11,163 Thanks: 6 Thanked 45 times in 32 posts	imported post This really means that there is a disconnection from IB servers. Try again later on today. Ray Ray NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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03-20-2006, 02:01 AM	#3
NinjaTrader_Vincent NinjaTrader Customer Service Join Date: Mar 2005 Location: Amsterdam, The Netherlands Posts: 2,042 Thanks: 0 Thanked 3 times in 3 posts	imported post Hi, Can you send an email to support@ninjatrader.com send it from within V5 under Help--> Mail to support, that way we have log files and can investigate. Vince Vincent NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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03-20-2006, 02:50 AM	#4
mr_ben Join Date: Mar 2006 Location: , , Posts: 7 Thanks: 0 Thanked 0 times in 0 posts	imported post sorry but email from within ninja doesn't work. I have another fault call in for that. Currently I am reverting to the previous version and will let you know if the problem is resolved
	Facebook Twitter YouTube

03-20-2006, 05:42 AM	#5
mr_ben Join Date: Mar 2006 Location: , , Posts: 7 Thanks: 0 Thanked 0 times in 0 posts	imported post I have been running now for several hours on the previous version with no disconnects
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